ميتسوي جاردن هوتل يوكوهاما مإم بريميير

This hotel is very convenient to the nearby attractions. A pity that there’s no public bath in this hotel. Parking is expensive too. Otherwise, highly recommended!

The view from the room is beautiful, and the interior design is very elegant. There is a convenience store on the second floor of the same building, which is super convenient. It’s also very close to the subway station. I really loved staying here. If I visit Yokohama again, I would definitely choose to stay here again. And the breakfast is delicious too.

I loved it!!!! ❤️ I requested for a great view and it was given to me 😍

Beautiful hotel with jet pool. The service is excellent and room is spacious.

**Subject:** Complaint Regarding Unhelpful Service and Parking Issue During Our Stay I am writing to express my disappointment with the service my husband and I experienced during our recent stay at your hotel. We arrived around 11:00 p.m. after a long drive of four hours, intending to rest for a few hours before our early flight from Narita at 9:00 a.m. We planned to check out at 5:00 a.m. However, upon arrival, we discovered that the hotel’s parking area only reopened at 7:00 a.m.—which was after our intended departure time. We politely asked the staff if we could park at the hotel for just five hours, explaining that we had four pieces of luggage and an early flight. Unfortunately, the staff firmly rejected our request and directed us to another 24-hour parking facility instead. This added another 30 minutes to our already long and tiring journey. We found the staff’s attitude unhelpful and inflexible, especially given the circumstances. After choosing your hotel based on a strong recommendation from our friend, the experience fell far below our expectations. The inconvenience and lack of empathy from your staff made this our worst hotel experience to date. We hope that you will review this matter and take steps to improve staff training and flexibility when handling guest requests in similar situations. Unfortunately, based on this experience, we will not be staying at or recommending your hotel in the future.

Good environment