Onjuku Yagura Ryokan

처음부터 끝까지 다 마음에 들었어요 서비스도 직원분들 친절도 룸 상태 밖의 노천탕까지 다 좋았습니다. 석식도 조식도 훌륭했습니다 아이가 몸이 안좋아 자다 토했는데 할수 있는 부분 안에서 최선을 다해 배려해 주었어요 체크아웃때 안보일때 까지 선 흔들어 주던 모습이 인상적이 었어요 꼭 다시 가고 싶은 숙소입니다

Service was beyond terrible. While to staffs in general was friendly and courteous, the lady host was absolutely horrific. We felt like being rushed for the whole two days we were there at close to US$650 a night. First day soon after we checked in, she immediately asked if we can have dinner at 6:00pm. We said yes but later we wanted to push back by 39 minutes. She said we can’t. Next morning, she asked us what time would we leave hotel after breakfast and dinner time. We agreed on 6:30pm dinner but she called our room at 5:45pm and asked us if we could have dinner at 6:00pm instead. I think she was trying to rush finishing her job. When we complained to her about being rushed, she stopped serving us in the middle of the dinner, we had to press call button before we get our rice. At that time we almost finished our meal. The rice came with a bow of miso soup and a tiny dish of kimchi for us to share. Pathetic! Again we had to call for our deserts to be served. On the morning we left, she was nowhere to be seen. More over the shower was outdoor. The toilet was not heated. The cold water faucet for the outdoor onsen was dropped out. The table inside out room was broken and cut my elbow. For US$650 a night, you can judge the value. Shame of Yufuin. This should not be something that represents ryokans in Yufuin by any standards

晚上浸溫泉有陰森的感覺，食物很精緻美味，員工都很有禮貌笑容，但房間設施真的太舊了