Esplanade Zagreb Hotel

One Rude Staff Member Ruined an Otherwise Decent Stay I stayed at Esplanade Zagreb Hotel with high expectations given its historic prestige, but one employee’s unprofessional behavior significantly tarnished my experience. Upon arrival, I mistakenly entered the hotel’s parking area as the parking gate opened. After realizing the error, I proceeded to the lobby, completed check-in, and moved my car to the designated drop-off zone for valet service. At this point, a parking attendant aggressively confronted me—hands on hips, speaking in a condescending tone, and demanding how I’d accessed the area. His demeanor was more suited to scolding a trespasser than addressing a paying guest. To be fair, the front desk and concierge staff were perfectly polite and efficient. Had I not encountered this particular employee, my overall impression would have been positive. But for a hotel branding itself as a luxury establishment, even one hostile interaction is unacceptable. A guest’s entire perception can be undone by a single moment of poor service. The incident casts doubt on the hotel’s training standards. Why does such a disparity in staff attitudes exist? I hope management addresses this, as no amount of century-old tradition excuses rudeness. Until then, I’d hesitate to return or recommend Esplanade Zagreb without caution.

Its a beautiful hotel, rooms are clean.

Absolutely loved its location. The interior of the hotel was really posh & the rooms were well-furnished.

Wonderful experience. The hotel is just unbelievable. Excellent service

Perfect stay! Location perfect and beautiful christmas setting

Interesting hotel with the history, I was so curious to know about it. It looks much older then in pictures The gym is good And I definitely recommend you to order breakfast, it’s astonishing! In Michelin restaurant, tea and coffee just amazing We liked our stay a lot