Belvedere Gerakas Luxury Suites

Miłe zaskoczenie, po przeczytaniu dość słabych recenzji spodziewałam się średniego hotelu a mile nas zaskoczył. Pobyt uważam za bardzo udany, hotel jest w cudownie spokojnej lokalizacji, kury za sąsiadki to codzienność, super czysty i z bardzo dobrymi śniadaniami, wielki pokój. Wzięliśmy tylko śniadania bo w koło jest kilka tawern ze znakomitym jedzeniem, ale na hotelowe śniadanie narzekać nie będę, jest naprawdę duży wybór. Lokalizacja koło Geraka, ale w upał dla moich dzieci 15 min pod górkę to było za dużo, wypożyczenie auta rozwiązuje problem i daje wolność wyboru :) Basen miły, bar hotelowy wystarczający. Personel bardzo pomocny. Generalnie stosunek ceny do jakości super.

Our stay at this hotel was not what we expected, there were several issues that impacted our experience. On arrival at the hotel, the initial room we had been allocated had been crossed out on our paperwork. We were told it was a typo and shown to an alternative room, room 203 which turned out to be dark and dingy - think hostel or faulty towers. In room 203 - the air conditioning was broke, wires for the lamp were taped together, the fridge didn't work and made noise all night, the bath water ran brown. To top it off, we were given two single beds despite booking a double room as we were celebrating our wedding anniversary. The neighbours were partying and arguing until 4 am and the phone to call reception was broke, you had to hold the wire into the handset to enable you to make a call. When we woke up the first morning we went to reception to inform them we were unhappy with the room allocated due to it not being what we had booked nor what was advertised in the brochure, the reception staff informed us that there were no alternative rooms available due to the hotel being fully booked, but assured us we were a priority for a new room if one became available. I contacted TUI in the app to advise the of the room allocation and the problems we had. After a short while we had breakfast and went and sat by the pool, the young man from reception was incredibly helpful and managed to secure us a different room after our TUI rep visited (though it's unclear if this was just a coincidence). The second room we were allocated was 414, it was larger and closer to what we expected from the advertised rooms when we booked. In room 414, the air conditioning didn't work, the shower appeared to be blocked and flooded the bathroom and bedroom, the toilet was faulty and ran water all night (this was reported to reception due to my husband being a light sleeper but nothing was done), and the bathroom ceiling was leaking and dripping on to us when using the toilet. The toilet door could only be closed by slamming it shut, which was extremely disruptive at night and I would imagine this wouldn’t be pleasant for the neighbours either. There were a number of other guests that were also complaining about room issues and had been allocated incorrect room types, some were even charged an ‘upgrade fee’ to change rooms. Now onto the positives, the young man and woman working at the pool bar were extremely hardworking and friendly. The pool and jacuzzi were nice and warm and also appear clean. The cleaning staff are very hardworking and the hotel appears well kempt. The location itself is peaceful (aside from the noisy guests) and it pleasant for a bit of R&R. Breakfast was edible, and lunch was nice, we chose to eat our evening meals elsewhere. We would highly recommend the local taverna ‘Perfetto’ at the top of the hill for authentic Greek food they do an amazing Beef Stifado and their grilled prawns are excellent their customer service is excellent and food

Wij hebben 10 dagen genoten van een heerlijke vakantie in Gerakas Belvedere Hotel & Spa op Zakynthos met halfpension. Vanaf het begin voelden we ons hier helemaal welkom. Het ontbijt en diner waren elke dag weer een feestje – het buffet bood steeds gevarieerde en smaakvolle gerechten. Complimenten aan de keuken voor de kwaliteit en afwisseling! Wat deze plek echt bijzonder maakt, is het personeel. Iedereen was ontzettend vriendelijk en gastvrij. In het bijzonder willen we Florian bedanken – hij nam elke dag de tijd om ons uit te leggen wat er op het buffet stond en hielp zelfs door de pannen voor ons open te houden zodat we gemakkelijk konden opscheppen. Ook Kostas verdient een speciale vermelding – wat een supervriendelijke en hartelijke man! Hij zorgde er altijd voor dat we ons welkom voelden en niets tekortkwamen. Zijn warme uitstraling en service maken je verblijf echt compleet. Morgen is onze laatste dag en dan sluiten we af met een bezoek aan de spa – iets waar we enorm naar uitkijken. We kijken terug op een ontspannen, warme en goed verzorgde vakantie. Dit hotel is echt een aanrader voor wie op zoek is naar rust, vriendelijkheid en goed eten op een prachtige locatie.