The Neela Boutique Hotel Stone Town

位置就在城區靠海邊，附近海鮮碼頭，廣場燒烤，夜市都走幾分鐘就到，房間精緻整潔，裝修風格很有特色，拍照漂亮，還提供游泳的外帶浴巾，藤編的籃子跨上拍照還很合適，還有不得不説的酒店早餐，全部現烤現做的西餐，比西餐廳的更美味，熱騰騰的西餐終於不那麼冷冰冰的感覺，超愛

Cute boutique hotel with amazing staff! Great location to walk around and explore Stone town with a 3-minute walk to the beach. Food was amazing. Get the lobster ravioli. So good! Compliments to the chef! The room was beautiful. If you have mobility issues, ask for a room on the lower floors as it is a 3-floor walkup to other rooms. No elevator available.

I had a terrible accident as soon as my friend and I checked in at the Neela. While the hotel porter was carrying my luggage on the stairs, it slipped from his shoulder and fell on my hand. The luggage being an 18kg piece, the consequences on my hand have been dramatic. I am writing this 1.5 month after the accident. I had to go through emergency surgery, wear a cast for one month and now going through an intensive 2-month physiotherapy, hoping that I will eventually get back partially my hand’s mobility. Since it is the right hand and I am hand written, needless to elaborate on the damages I have been suffering on my daily actions. Everything stopped or changed. While an accident may happen anywhere anytime, I do have a couple of comments on the way it has been handled by the hotel: -It took almost an hour to get a doctor while I was crying my eyes out in pain. The staff were definitely untrained to deal with such emergencies and most of them seemed to be actually trained not to let such incidents distract them from work! -While the manager in duty (Mrs. Khadija) took me to the hospital when the doctor asked for it to do an x-ray and get pain killers and insisted on putting on the house our airport transfer and our 2 meals, she did not seem unfortunately to have any empathy for the great pain I was experiencing. -When we got back home to get treatment (as the local hospital couldn’t do much and we were flying out the following day), the manager sent one single message to follow-up and, when told that I was getting emergency surgery and that my condition was very bad, never replied back. This tells how the manager did not actually care about the consequences of an accident that happened in the hotel she is managing, and all she was worried about was whether I would sue them legally. I chose not to because I did not want the porter to get hurt. However, I do believe that the hotel management owes me a lot as my whole life has turned into a nightmare because of what happened at the Neela. On the hotel itself, while my friend and I both paid almost 400$ for one night, our rooms were completely different in size (hers was twice as big). A room definitely not worth 400$ anyway. Because of the Neela, I would remember Stone Town as a dark spot for a long time ahead…