Casa Della Luce Apartments

The property itself was exceptional and service from staff was friendly, prompt and proactive. I highly recommend! The location is walking distance from the train station and to anywhere in town. Staying here helped to make our visit to Zermatt a trip of a lifetime.

Excellent Property was spotless and ideal location for our short ski break. Property had everything you need for self catering. Would be a bonus if had English Channel or even just the bbc news on the tv.

This property was clean inside and out. The wellness facility so clean and the spa, hottubs and steam room all worked. It was a zen room also. The kitchen had great amount of utensils for cooking small meals coffee maker was great!

Super Lokation Alles rundum tip top. Sehr gute und ruhige Lage.

Lovely place--choose an upper floor! Stayed for 3 nights in the ground floor apartment. If you are staying here, pay a little more for an upper floor--if the mountain is out, the views from above will definitely be worth the few extra dollars you paid...! The apartment was very clean and Very Well equipped. We made our own fondue one night in the pot they provided. The 2 bathrooms were nice for 6 people to spread out. No one tried the jacuzzi tub, but the spa downstairs was nice! No one else there but me using the sauna! The location is walkable from the train station, and there are restaurants and grocery stores within a 10-minute walk. Be aware that there is a very steep short hill you have to go up to get to the street where the building is. Zermatt is a gorgeous place. Communicated with the 'property manager' before arriving who responded right away, but at the property the key is left for you in a box near the door, and you won't have a building manager to go to if you have a problem. That said, the apartment was in such great shape we had no complaints. Only concern is recycling--the guest manual implies that they will take recycling in the bins outside, but we couldn't figure out what to include or not, so I took it all to bins that are placed around the town. Stay here--you won't regret it!

Property is not willing to consider a refund when needing to cancel due to a family emergency more than a month out and during the most traveled time of the year. Never had such a terrible experience when contacting a hotel. They will also not hold luggage before or after checkin. That’s terrible customer service.