Cervo Mountain Resort

💔 If you’re a mom reading this — please don’t risk it. Our stay at Hotel Cervo in Zermatt (April 14–20) was one of the most stressful and heartbreaking experiences we’ve ever had as a family. We came with our 11-year-old son, expecting something truly special. We paid 12,000 CHF for what was supposed to be a luxury five-star retreat. Instead, it felt like survival. On April 16, a snowstorm hit and power went out across town. Locals told us this happens nearly every April — but the hotel had no generator, no plan, no support. We had no electricity, no heating, and no hot water for three full days. And hot water never came back for the rest of our stay. I couldn’t even wash my hair. The water was painfully cold. I had to help my son shower in freezing water while he stood there shivering and begging me not to make him do it. I kept a calm face, but inside I was panicking. I’ve never felt so helpless on a trip. Then came the food. It tasted fine, but I felt uneasy after every meal. I didn’t understand why — until one morning we walked into the buffet and saw mice running across the food stations. Two of them were even mating near the bread. I felt physically sick. When we told the staff, they said: “It’s nature.” That was the entire response. Not even an apology. This isn’t nature — this is unsanitary and unacceptable, especially in a place that calls itself five-star. By April 17, other places in town had power back — we had to walk to a hotel 200 meters away just to charge our phones. Meanwhile, Cervo stayed dark and silent, as if nothing was wrong. I spent most of the week trying to keep my child warm, protect his health, and hide the fact that I was close to tears. Please, don’t make the same mistake we did. Cervo looks beautiful online, but if anything goes wrong, you’re completely on your own. There is no care, no responsibility, and no one looking out for you. Just stay away.

We went to the Lebanese restaurant - the service was slow, drinks took 20 minutes to arrive and we were advised we had come at a busy time..... we had booked for that time and surely that is restaurant's issue to manage? Pre dinner drinks had to taken at same time as first course (and drinks had been sat waiting on the bar to be served as ice cubes had melted) Food was not great and served on cracked plates - said to be in the style of the cuisine but actually likely to be harbouring bacteria. We would have left except that CERVO require a hefty deposit when you book. I wrote a very polite letter afterwards highlighting my concerns - manager replied all had been noted but made no effort to compensate us for a rather expensive and unsatisfying evening. Avoid there are far better places in Zermatt.

Let me make this easy for you to book this place : Cervo might be the single most important reason why we are not yet buying our place in the alps yet, mainly because staying at Cervo is so convenient. Ski in-out Super comfy Super friendly staff Great amenities Super cool hot pool Great taste of the owner, it feels 'high end' without feeling pompous This was our second time going to Cervo, and we thought it was even better. Shoutout to the staff to helping us out whilst my wife unfortunately got injured skiing, they have shown that during good, or bad days, they are there for their guests. We will 100% come back next year when she is back on her feet!

Cervo Zermatt offers maybe THE best location in Zermatt for ski ******* as it's ski-in and also very easy to get the mountain train going to Sunnega (2200m). Yet, having a perfect location is not enough here. For the price you pay, (1000+€/night) you would expect a bit more. The box where you put your shoes after ski barely heats, resulting in getting wet shoes the next morning. The breakfast buffet is quite limited when compared to many other hotels and resorts in the same price range. Service at breakfast was slow to extremely slow, even when only a few tables were having breakfast. The restaurants for dinner (we tried the Lebanese and the Italian) are good, but clearly nothing spectacular for the price. Special mention for the 10CHF/L tap water. Always leaves you with a very bitter taste when a restaurant (or any kind of company) just abuse on a pricing of something that is "free". Paying high price for a quality and rare wine, no problem. Paying high price for something that literally costs them nothing, is something I'll always struggle to accept. Abusing of the fact that people will always need water during a dinner. Everything else is already expensive, what about not abusing of your wealthy clients by charging reasonable price for tap water? We were staying in building 3. The sound isolation is extremely bad. 2 nights out of our 4 nights we stayed there, we were waken up in the middle of the nights by noisy neighbours. One night, at 1:30am, we could hear our neighbour from above, shouting over the phone, it felt like he was sitting in the room with us. Overall, an expensive place for what you get. Still a nice place, but massively overpriced.

Nous avons tout aimé ! La décoration , pointue et chaleureuse La qualité des prestations , la salle vélos / ski avec des équipements haut de gamme Personnel français pour nous guider Le restaurant et le petit déjeuner qui étaient succulent Je recommande vivement !

The best hotel experience in Swiss! We absolutely loved our stay at CERVO. The view, the food, the quality of the room, the amazing staff, the wonderful spa, the list goes on and on.. It’s a funny feeling because I want CERVO to be visited by everyone visiting Zermatt, but I also wish this very special place to be a secret!! ;) Anyhow, I would recommend this place with 10 out of 10 rating, it’s just AMAZING. We had burgers delivered to our room on the first night and they were so delicious!