Relais & Châteaux in Lain Hotel Cadonau

Un petit coin de paradis au calme Cuisine exceptionnelle Equipe ultra pro et d'une grande gentillesse

The food was completely over salted. We informed the waitress and particularly pointed out that the fish dish was inedible. Upon receiving the bill, we assumed that the price of the fish would not to be included - a normal customer service standard in a 5 star restaurant - yet we were were lectured that the plate reached the kitchen “empty”, insinuating that we liked the salty fish, given it was as all eaten up. The waitress arrogantly omitted to remember that there were only 3 small fish pieces served, and that 3 family members tried the pieces to make sure none were exaggerating on the salty opinion. We have been to the restaurant many times before and were shocked by the little trust and respect shown this time around. Should the restaurant not be thankful for loyal clients who give them honest feedback? SF 900+ later, we left disappointed with their lack of sophistication in customer service and finesse in handling a cook’s ’mistake’. Good clients will tell the truth and expect respect above all else, a fact that was completely neglected this time around. Too disappointed to ever go back there. Their arrogance has elevated to a point where their belief in their excellence has overshadowed the reality of their dish served. Maybe the cook should try the food before serving it. Very sorry, but the truth has to be told.

Coolest hotel Unique and very special in every way. So many wooden architectural detail that were so cool. Cool designs everywhere.