Kailiyade Hotel (Zhangjiajie Seventy Two Qilou Jishou University Branch) Reviews

Response from Property: Dear Guest, thank you so much for your valuable feedback on our hotel! We are deeply honored to receive your recognition, and your satisfaction is our driving force. We are delighted to read your praise of the hotel environment and your warm feedback on the front desk service. Your satisfaction is our greatest pursuit, and we promise to continue to maintain this level of service, providing a warm and comfortable experience for every guest. Thank you again for your support and trust. We look forward to the opportunity to serve you again and hope that you will feel at home wherever you are in the future. If you have any suggestions or need assistance, please feel free to contact us; we will be happy to assist you. We wish you a pleasant stay and look forward to seeing you again!

Response from Property: Dear Guest, First of all, thank you so much for your valuable feedback on our hotel! Your opinions are very important to us, as they help us continuously improve our service quality. We sincerely apologize for the room size issue you mentioned. Indeed, due to the recent high occupancy rate, we have been unable to provide a spacious accommodation environment, which has caused you inconvenience, and we sincerely apologize for this. We understand that room size and comfort are crucial to your stay. Regarding the issue of greater wear and tear on the rooms, this is mainly due to our hotel's high occupancy rate. To improve this situation, we have taken the following measures: 1. We have carried out emergency repairs on the damaged floors and enhanced daily cleaning and maintenance. 2. We are planning to renovate some rooms to improve the overall stay experience. 3. To alleviate pressure on the elevators, we have increased the frequency of elevator cleaning and maintenance to ensure their efficient operation. However, we understand that these measures may not immediately solve all problems. We are committed to continuously striving to ensure that every guest's stay experience is improved. At the same time, we are also very pleased to hear that you are satisfied with our pet-friendly policy, as well as the comfort of the beds and the cleanliness of the blankets. These are areas we are working towards. Thank you again for your feedback. We hope you can give us a chance to demonstrate our sincerity and determination to improve. We look forward to your next visit and will be happy to serve you.

Response from Property: Dear Guest, First of all, thank you very much for your valuable review and trust in our hotel. We are honored to read your review and sincerely pleased with your satisfaction. You mentioned that the hotel is conveniently located near the lower station of the Tianmen Mountain cable car, only a ten-minute taxi ride away. This is something we truly value, striving to provide every guest with a convenient travel experience. We are even more pleased that you felt our value for money was excellent, which fully reflects our reasonable price control and commitment to quality. Your review mentions the clean and comfortable room environment and the pleasant shower water, which makes us very proud. We are always committed to providing our guests with a warm and comfortable stay, and your satisfaction is our greatest motivation. Furthermore, you mentioned the convenient supermarket downstairs and the diverse food street across the street, a location that certainly added more enjoyment to your trip. We are delighted to have provided you with such convenience and enjoyment. Thank you again for your recommendation. We promise to continue to maintain high standards of service, ensuring that every guest feels at home. We look forward to your next visit and will be happy to serve you! We wish you a pleasant life and a pleasant journey!

Response from Property: We are delighted to receive such positive feedback from you. Thank you very much for taking the time to share your wonderful experience at our hotel. It is very important to us that the breakfast was not too spicy and difficult for you to eat, and we are very happy to see that you were satisfied. It is a great honor for us to have received a score of 10 out of 10 for your room. We always strive to bring the best experience to you, and your comparison with four-star and five-star hotels is a great compliment. We are very pleased to know that you have nothing more to say. This shows that we have delivered on our promises. Thank you very much for your complimentary room upgrade and we hope that you will have a wonderful experience when you visit our hotel again. Once again, we thank you for choosing our hotel and look forward to welcoming you back in the near future. Best regards!

Response from Property: Dear Guest, First of all, thank you very much for your valuable feedback on our Kyriad Hotel (Zhangjiajie No. 72 Qilou Jishou University Branch)! Your satisfaction is our greatest motivation, and your criticism is the source of our continuous improvement. We sincerely apologize for the issue you mentioned regarding the undercooked eggs. This was indeed an oversight on our part, and we understand that it may have affected your dining experience. We sincerely apologize for this. Regarding this issue, we have conducted a thorough analysis and taken the following corrective measures: 1. We have strengthened the training of kitchen staff to ensure that the cooking process of all ingredients meets hygiene standards. 2. We have readjusted the cooking method for breakfast eggs to ensure that every guest can enjoy fully cooked eggs. 3. We have conducted a comprehensive hygiene inspection of the kitchen to ensure food safety and hygiene. Please rest assured that we have taken effective measures to prevent similar problems from happening again. We value your feedback very much and hope you will visit us again to experience our improved service. Thank you again for your understanding and support. We look forward to your next visit and promise to provide you with an even more perfect accommodation experience. We wish you a pleasant stay!

Response from Property: Dear Guest, first of all, thank you for your valuable feedback on our hotel! We are honored to see your high regard for our warm service, beautiful environment, cleanliness, and comprehensive facilities. Your satisfaction is our driving force. We are delighted with your experience of the smart home system, which proves that your appreciation for our commitment to both technology and comfort has been appreciated. We are very pleased that you felt at home during your trip. Thank you again for your support and trust. We promise to continue to maintain high standards of service and provide you with an even more comfortable stay. We look forward to your next visit and will do our best to serve you, making every stay a memorable experience. We wish you a pleasant life and look forward to seeing you again!

Response from Property: Dear Guest, first of all, thank you sincerely for your valuable feedback on our hotel! Your satisfaction is our greatest motivation. We are delighted to hear that you found our convenient location, warm service, and smart home features to be extremely helpful. We understand the importance of ample parking and multi-story parking, as well as dedicated guidance staff, to ensure a smoother travel experience. Your "cool" review is truly an honor, as it not only recognizes our facilities but also affirms the quality of our service. We promise to continue our efforts to improve our service and provide you with a more comfortable and convenient stay. Thank you again for your support and trust, and we look forward to your next visit. We are dedicated to serving you!

Response from Property: Dear Guest, thank you so much for your valuable review and recommendation! We are honored to have provided you with a satisfactory accommodation experience during your business trip. We are delighted to hear about your satisfaction with the room's soundproofing, Wi-Fi speed, and surrounding amenities. Your undisturbed work environment tells us that our efforts have been recognized. We are pleased that you experienced a quick check-out process and that the thoughtful inquiries from our staff made you feel right at home. Your satisfaction and trust are our driving force. Thank you again for your support and recommendation; your satisfaction is our greatest pursuit. We look forward to serving you again and promise to continue providing excellent service so that you will feel at home on your next stay. We wish you success in your work and a happy life!

Response from Property: Dear Guest, thank you so much for your valuable feedback on our hotel! We are deeply honored to receive your recognition. Your satisfaction is our driving force. Regarding your comments on the excellent location, convenient transportation, comprehensive facilities, and cleanliness, these are all service standards that we strive to maintain and improve. We understand that a comfortable environment and convenient facilities are crucial to your travel experience. Your affirmation is very gratifying and strengthens our resolve to provide excellent service. In the future, we will continue to work hard to ensure that every guest enjoys a warm and comfortable stay. Thank you again for your support and trust. We look forward to your next visit and promise to continue providing you with the best service. Have a pleasant stay!

Response from Property: Dear Guest, First of all, thank you very much for your feedback on our hotel. Your satisfaction and dissatisfaction are our motivation to move forward. We are deeply sorry to hear about your dissatisfaction with the cleanliness during your extended stay; this is definitely not the experience we want you to have. We feel very guilty about the cleanliness issue you mentioned. It was indeed an oversight on our part; we failed to provide meticulous service to every guest. We understand that regardless of price, every guest has the right to enjoy a clean and tidy accommodation environment. To address this issue, we have taken the following measures: 1. We have retrained the cleaning staff to ensure that every staff member understands our service standards and hygiene requirements. 2. We have strengthened the supervision of hygiene work to ensure that every room is thoroughly cleaned and tidied before guest check-in. We sincerely hope that this improvement will satisfy you. In addition, to express our apologies, we are willing to offer you a free room upgrade, or you can contact us at any time, and we will arrange it for you as soon as possible. We apologize again for any inconvenience caused and thank you for your understanding and support. We promise to continuously improve our service quality to ensure that every guest enjoys a warm and comfortable stay at the hotel. We wish you a pleasant stay!

Response from Property: Dear Guest, First of all, thank you so much for your valuable feedback on our hotel! Your satisfaction is our greatest motivation, and your suggestions help us continuously improve. We sincerely apologize for the breakfast issue you mentioned. We understand that breakfast is very important for starting the day, and we are very sorry that our breakfast failed to meet your expectations. After our internal investigation, we found that it was because we recently adjusted the breakfast menu in an attempt to introduce more healthy options, but in this process, we may not have fully considered the diversity of our guests' tastes. We have recognized this and immediately taken the following steps to rectify the situation: 1. We re-evaluated and enriched the breakfast menu, adding more popular dishes and beverage options. 2. We strengthened supervision of the kitchen to ensure the freshness of ingredients and the quality of cooking. 3. We increased the number of service staff to better guide and meet the needs of our guests. We have seen positive feedback from our guests regarding these improvements recently, and we hope you will feel these changes during your next stay. We apologize again for any inconvenience caused and thank you for your understanding and support. We promise that your satisfaction is our eternal pursuit. We look forward to serving you again and hope you will give us another chance to prove ourselves.

Response from Property: Dear Guest, Thank you so much for your valuable feedback on our hotel! We are honored to see your satisfaction with our facilities, cleanliness, environment, and service. Your affirmation is our motivation and a driving force for our continuous pursuit of excellence. We especially appreciate your praise for the front desk team; their professional and warm service is a hallmark of our hotel and a standard we consistently strive to maintain. We are delighted that you experienced this "consistently good" service, which reinforces our belief that our efforts have not been in vain. Thank you again for your support and trust. We promise to continue providing excellent service so that you will feel at home during your next stay. We look forward to your next visit and are dedicated to serving you! Have a wonderful day!

Response from Property: Dear Guest, First of all, thank you so much for your valuable feedback on our hotel! We are delighted to hear about your satisfaction with the room, especially the comfort of the mattress and pillows, which is something we always strive for. The simple yet satisfying breakfast also met your expectations, which made us very happy. The warm service of the two ladies is a highlight of our hotel; their attentive care made your trip even more pleasant. As for Ms. Li and Ms. Jian at the front desk, their politeness and hospitality perfectly embody our hotel's service spirit, and we are proud to have such staff. Your satisfaction and recognition are our driving force. We promise to continue to maintain high standards of service and provide you with an even more comfortable stay. Thank you again for your support, and we look forward to your next visit. We are determined to serve you wholeheartedly!

Response from Property: Dear Guest, First of all, thank you very much for your valuable feedback on our hotel. Your satisfaction and experience are of utmost importance to us, so we take every review you give very seriously. We sincerely apologize for the issues you mentioned regarding the noise from the central air conditioning and the unstable hot water temperature. This was indeed a significant oversight on our part, failing to provide you with a comfortable stay. We understand the inconvenience this has caused you and sincerely apologize. Regarding the noise issue with the central air conditioning, our investigation revealed that it was due to the aging of some air conditioning units. We have thoroughly inspected these issues and replaced the noisy units, ensuring that all air conditioning units are now operating smoothly, and the noise problem has been resolved. As for the unstable hot water temperature, we understand that you had difficulty adjusting it to your ideal temperature. We have conducted a comprehensive inspection and optimization of the hot water system, and the hot water supply is now stable; you can easily adjust it to your preferred temperature. Please rest assured that we are always committed to providing the best possible accommodation experience. If you encounter any problems again during your future stay, please feel free to let us know, and we will address them immediately. We hope you will choose our hotel again and look forward to the opportunity to provide you with an even more perfect stay experience. Thank you again for your understanding and support, and we look forward to your next visit!