Qianshan Moon Resort, Zhangjiajie（Landmark Store of Wulingyuan, Forest Park Tourist Area）

Housekeeping not so nice asking us if we want room cleaned now, we say no and some time after knocking on our door despite the "Do Not Disturb" on the door, we say later please as we are not in position to receive them as we are having shower, staff looks unhappy and before I can tell me to come back in 10mns she left already. When she comes back she asks if we want both beds made up (strange question), I see her washing tea cups with her hands and water only using our bathroom sink (what the ****?) and after we saw her having smoked in corridor earlier. Bacterias don't get eliminated with water and dirty hands as far as I know. Breakfast already emptied few minutes before official end time so I couldn't eat, already very early anyway, when I could eat on other days because this time I was lucky it was ok but no choice of fruits and bread wasn't refilled. Plugs in my room were japanese, not matching australian or european ones, why? First time I see that in China hotels. I got an adapter from reception fortunately. Reception staff very useless, nonchalant young people, not giving us map of the park or info, tried wechat didn't work at first and they quickly decided it wasn't worth the effort. Not there at 7am when you need them to go to East Gate either despite saying it would be no problem the day before. Gym is cheap equipment better than nothing but no light to be found when it's dark. Corridor 3rd floor is ultra cold as it is open to the outside and looks unfinished, same as basement which has dirty washing machines. Cafe counter next to reception is unattended not operational. They pretend they have a restaurant on trip.com but they don't. Room nice not exactly mountain view despite title, more building view. Bed is nice, shower looks cheaply built but pressure is good though temperature keeps changing. Smart toilet is ok. Wifi is super slow and unstable.

Loved the room, very spacious and we made use out of the hot tub which was very relaxing after our days in ZJJ. Particularly useful as it was raining for our few days

房間乾淨整潔，服務滿分💯值得一住

這次旅行住的酒店真的給我留下了超棒的印象！必須來給大家安利一下。 從位置上看，它離景區很近，而且提供免費接送服務，直接把我們送到景區大門，省去了找車、等車的麻煩，節省了好多時間和精力，司機師傅人也超熱情，路上還會給我們分享一些景區小攻略。 房間乾淨整潔，設施一應俱全，住得特別舒服。床很柔軟，睡了個好覺，第二天元氣滿滿去遊玩。 早餐也很豐富，各種熱菜、涼菜、麪包、水果、飲品都有，還有當地特色美食，能滿足不同人的口味。 前台工作人員服務態度超好，辦理入住和退房都很快，還耐心解答我們的各種問題。這次的住宿體驗真的太棒了，下次來這邊玩肯定還選這家！

The loveliest hotel, helpful staff who offer free transfers for the east gate to and from. Even offered to drop us somewhere for dinner and help with getting food delivery. Room was amazing with the double hot pool. Great location to explore the national park which is amazing

體驗超棒 性價比超高的酒店 房間設施舒適齊全 親自解説景區路線 還有送到景區服務 出行方便許多