V-CONTINENT Zhangjiakou Hotel

The hotel lobby is very beautiful, the front desk lady is very enthusiastic, the check-in is very efficient, and the executive room is upgraded for free. The room is warm, the service is first-class, the room delivery is also very good, and Tremella porridge and yogurt are delivered in the evening, which is very considerate. I have stayed in Crowne Plaza in many places, and Zhangjiakou Beichen is particularly good 👍🏻. I will stay here again next time!

The bed and quilt were very comfortable. We checked in late at night and woke up at around 8 o'clock. Our bodies were fully restored. The breakfast was also very good. Although there were a lot of people during the May Day holiday, there was no queuing. The price-performance ratio was very high. Five-star praise!

The room is spacious and has a bathtub + shower, which is good! There is enough storage space. In addition to the wardrobe, there is also a place to hang clothes in the room, which is very good. It was raining on the first day I arrived at the hotel, so the damp clothes did not need to be stuffy in the wardrobe, which was a great help! The disposable slippers provided in the room are relatively thick, which is very satisfactory. The slippers in many hotels are too thin and cannot be worn. There are enough bottled water in the guest room, and you can pick it up in the elevator room. It is really very convenient. It is very friendly for big water drinkers. You can pick it up by yourself without bothering the room service to send it. It is suitable for people~ You can also take a bottle to replenish water when you go out. I stayed for two nights and felt very quiet and could sleep well. Every day, the room butler will send yogurt and white fungus soup. If there is any problem, call the front desk and it will be solved as soon as possible. The service is really good! I tried ordering in the room. The beef noodles are delicious, so I ordered it again the next day, haha! The breakfast was not very good. There were many people on holidays but few seats. There were only large tables, no small tables, so everyone had to eat together. The table turnover was slow, so you might have to wait for a seat if you want to go out early~ Overall, I was very satisfied, it exceeded my expectations, and I will stay here again next time I come to Zhangjiakou!

I would like to remind you that this hotel is a so-called five-diamond hotel by Ctrip, not a five-star hotel, and does not provide five-star services. Although I called them to confirm, they said they were of five-star standard. But it is not. Five-star hotels provide free use of gyms and swimming pools. But they charge for it. Secondly, their breakfast is very poor. There are three waiters in the huge breakfast room, and even the chef cannot be seen. The cold dishes are not fresh. I have pictures. I spent the money of a five-star hotel, but in the end I consumed the services of a fast hotel. Ctrip is playing a side ball again, and the hotel is playing a side ball again. It is to deceive consumers and not solve the problem. Find excuses to prevaricate.

Facilities: All the facilities that a five-star hotel should have, and they are well maintained. The sound insulation inside the house is very good, but the sound insulation from the outside is very poor. You can hear the conversation in the corridor clearly, and the sound of the elevator arriving at the floor can be heard very clearly, which seriously affects sleep. Hygiene: Very poor. There are sundries such as melon seed shells, slippers, hairpins, etc. left by previous guests at the foot of the bed, as shown in the picture. In addition, there are obvious yellow stains on the toilet, which is really disgusting. There are obvious stains and cigarette burns on the cushion, and it has not been changed. Environment: It's OK, and the surrounding business is also very convenient Service: Very poor. The attitude of the front desk staff is poor. The whole check-in process is black-faced. After checking in, I asked the front desk for children's toiletries, and the answer was "delivered". On a non-rest day and the room can be booked on the same day, the vacancy rate is very high, and the toiletries can be delivered. The lobby bar and the dessert shop are actually opened at 10 o'clock. After opening, the lobby bar staff are also extremely impatient. The dessert shop is not open until 10:30 in the name of going upstairs to get desserts. As a hotel rated "Five Diamonds" by Ctrip, the service is unparalleled.