Sheraton Zhaoqing Dinghu

Lika Wang did a good job at helping me check in and picking up my Taobao packages. Room was clean, robes and towels fluffy, bed and pillows soft and clean, balcony rail was wiped (saw them sipping it). Room has nice art work based on local geography, floor lag does not get soaked because there’s a lip beneath shower door, there’s a scale and a hair dryer, coffee pods (no creamer) and basic tea. Pool gym are both clean with towels. Lounge is ok, but refreshments and drinks very limited, didn’t have time to try their actual tea time. Breakfast has EXCELLENT EGG CHOICES (well labelled as over easy etc) with omelettes, sausages were good quality, bacon was ok, Chinese rice noodles were dried out but congee selection was good. But breakfast areas were crowded but they did try to put extra seating outside the restaurant. Cleaning staff consistently remembered to greet guests. Chinese restaurant had good roast duck, fresh shrimps but service was slow and lacked eloquence. Overall pretty well designed hotel, with staff that have good attitude. But like many hotels, it’s the training that may need improvement. Areas for improvement: 1. air conditioning insufficient in lobby and hallways,(avoid automatic doors and add curtains to save ac if needed ) 2. Fitness centre desk staff a bit slow and lacks training, more water machines needed, 3. Doorman didn’t always help with luggage and didn’t consistently open doors, (but they were often outside in the heat, tried to help and were ready to help) 4. Restaurant staff put in good effort, but you need more staff or faster staff. 5. Breakfast wasn’t replenished fast enough, salad bar could be improved with more choices, (Japanese dressing was always low) hash browns could be added and the coffee beans weren’t that good but the machine was good. 6. Management staff need to be on site more supervising and greeting. 7. Concierge staff could be more active at greeting and directing. 8. Some live piano music or some more music to enhance lobby would be better. Nonetheless all of the staff overall are better than average, and show good attitude and willingness. The most impressive was the attention to detail with shower door lip, local art work, breakfast egg selection, very comfortable bed, and good congee selection.

The hotel is very good and the staff are excellent, helpful and pleasant. We will certainly pay another visit next time.

设施：improve 卫生：Clean and tidy. 环境：very good 服务：attentive