The Golden Plaza Hotel

They doesn't know the word commitment... We were promised the early check in by Mr Gurdip sales guy and brother of Mrs Harsha so called gm of this hotel.. When we reached Mr kuldip said that out check in time is 2pm and on their website it's 12 pm in afternoon they dont their policies.. Guy at front office said I have no information regarding this... Despite sales guy asking us at what time you will reach that he had to hold rooms there was no information at front office.. We reached hotel @7 :30 and we told them we will wait till 8 as promised by you... Kuldeep Yadav said that we can't allow early check in as management has refused us..and when we asked them for water for group there was no body even to serve 2 glasses of water. And front office guy says kitchen is not operational till 7:30 ... and Their Breakfast timing is written 7:30 am.. so I fail to understand that how they provide.brealfast at 7:30 am.. Now speak of gm she is arrogant and doesn't want to speak when we wanted to on check in she comes and says what happened and we said we don't deal with you and I won't consider speaking to you... She contradicts herself says management sits in Delhi they can't come and again. Say s she is part of management if you are part you should keep your word.. sales guy call you his sister then you are not able to coordinate... strange... and she doesn't want to meet in front of me she refused to meet as her excuse was she is in casual and on the day she met didn't see her in formals ... so pretty damm excuse... And Their staff told us that mar ke rakhi hai humari rooms available hai app bolo.. it was freezing cold on 31st... Breakfast what menu we send it was idly and they served so called bada which looked like onion balls and chef excuse was we have kept it for tommorw as we had no Breakfast next day... Then one new thing front office guy said housekeeping staff comes at 8 o clock rooms are not ready it was sold out ....and when me and school teacher checked approximately half rooms were empty and at 7:57 2 rooms given didn't looked like they were made not a single mop mark or anything was there.. and suddenly 6 rooms are available and after heated arguments we left.... I ask management to give some desicion making to staff and front office other wise they can't go to toilet without tour permission they couldn't serve water without your highness Harsha otherwise property will get ruined.. Now Harsha ji so called professionalism. I was sitting in their reception area and Their team was openly discussing sales target in front of clients and saying murge fans gaye kuch around new year time. That say about your team and gurdip said mam hotel ke liye karna padta... Food was good and for menu we also had to fight however they did it but they are clearly unknown to lavish menus for groups. Said budget Kam Hai and I said kindly manage 31st Dinner rest we will adjust. I.want to know if you can't workout in price why did you gave the

Nasty toilet and lots of moisture Hotel is terribly dirty. Got to my room to find out a nasty toilet. Pictures were probably taken years ago, but it does not represent real condition of hotel. If possible, avoid it.

Hotel is situated at good location. Rooms are spacious and service is good. Although exterior of the hotel looks dull. Overall good experience and price is also good compare to facilities provided. Staff are also helpful and it was a good stay for business purposes