مستخدم نزيل
29 أبريل 2025
The check-in process was so complicated with different buildings, for which it was not mentioned on my reservation. Only when you have done the online check-in with a 100Chf deposit then you will get the check-in code (but not with the building number, only from the WA), what happens when someone doesn’t have the money for the deposit???. It took me 1.5 hours to do a self-check-in. The hotel number was only on the answering machine, no one at the property to help. I have to find some guests to help me on-site. Incompetent system. They have 4 /5 buildings but not one person there to help. It was my wrist nightmare to check in around 9:30pm (I only got the key at about 11:15pm). Furthermore: the property had no lighting in the kitchen and shower room, for which I had to go to another floor. The toilet was so far away & not even clean. Sorry, this hotel is not for anyone.
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