Hotels in Zürich West, Zurich

Very beautiful environment with the lake view, quiet location, friendly staff, very reasonable price. definitely recommend for a relaxing holiday.

Hotel room was clean and modern. Customer service needs a lot of improvement, particularly a receptionist called Natasha. After collecting our luggages from the storage, I proceeded to asked her for the hotel room key as we have yet to check in. She then said ”she wouldn't know anything as I did not provide any details to her”. As a front desk staff, I would think it is part of your responsibility to maybe ask? On another occasion, I asked her if it was okay to get something delivered to the hotel tomorrow as I forgot something and needed it urgently. Her respond was ”Isn't it too late now that I ask her?” The look on her face was a look of annoyance. I told her I could cancel it if it wasn't allowed. Eventually, my item was not delivered as she probably did not cascade the information to the staff on duty the next day. Would appreciate if she could respond nicely, especially when you're in the service line. I'm not sure if it has anything to do with racism?? I've observed that she was very friendly and accomodate a guest of a different race whom asked her for a favour. If you'd like consistently good service, I'd suggest put your money elsewhere. The accomodation doesn't come cheap as well.

I had a fantastic stay at the Novotel Zurich City West! The hotel is modern and well-appointed, with spacious rooms that are both comfortable and stylish. The staff was friendly and attentive, making my experience even better. The breakfast buffet was delicious and offered a great variety.

Room was facing the tram and it was very disruptive to our rest. We kept waking up multiple times in the night.

Good location and you can take a bus in front of the hotel. The space is really small but it has a big public area in the lobby. Good price in Swiss land. sherry

The room is very big, free upgrade to the 10th floor, free access to the bar to eat and drink. Lucky thanks, it's really a good place to stay in Switzerland, I will choose it next time I go, the breakfast is also good, thumbs up, rich variety, large lobby space, you can unload your luggage

Renaissance Zurich Hotel, with its superior location, comfortable rooms, complete facilities and excellent service, has brought a perfect end to my trip to Zurich. I believe that whether it is a business trip or a leisure vacation, this is an excellent choice. Next time I come to Zurich, I will definitely choose here again and strongly recommend it to my friends!

The facility is good, including microwave, coffee machine, and laundry. However, you can not check in until 15:00, and need to leave before 10:00.

Location, good,

Very nice scenery Zurich city center The only drawback is the high price But the hotel gave a lot of gifts Scented cakes, moon cakes and fruits Very considerate I will stay here again next time