Although slightly out of the way, the views and proximity to the beach are excellent.
However, the service is quite poor and way below international standards. Most staff stand around and play with their phones (even the life guard). Breakfast is basic and doesn’t change from day-to-day. Some of the restaurant’s food is frankly embarrassing for any type of food outlet. The chefs should be quite ashamed to send it out.
The pool is area is nice but worn out. No one cleans it during the day and tables are dirty. The loungers have seen better days. English language is quite rare apart from the receptionists, which to be fair, they’re probably the best staff there.
The potential of the hotel is there - just needs good management and training. Do better!
Very nice hotel right on the beach. With 2 swimming pools, one of them heated. Very nice staff. Mostly Pedro from the restaurant and Eduardo from the reception.
Wonderful hotel, receptionist who attended me in check-in a love (sorry not to remember the name) always all very requested staff, all very gentle are congratulated, the bed clothes and towels so cherry that it was to feel before going into the room, always making the perfect room fit when we went out, breakfast a delicious with a lot of options, always making repos quickly, good location near everything! 15 minutes from Arraial and near the neighborhood of the passing that is perfect night, excellent covered parking, tasty swimming pool, very good sauna! We love everything without exception!
Próximo ao Centro de Rio Bonito, há este excelente hotel. Com seu café excelente e variado, pude degustar os melhores biscoitos, que muito lembrava a nossa infância, aqueles biscoitos caseiros da vovó, deliciosos, que não se encontra fácil, tal sabor. Pude rever a cidade que pareceu me bem agradável para se morar após a aposentadoria. E neste hotel pude ter uma vista da deslumbrante mata Atlântica. Eu recomendo.
I found the two people who attended me at the reception very unfriendly, I asked about parking and they did not mention any cost, so I was unconcerned, at my checkout they came to charge me a daily parking fee and at checkin I asked, and they omitted any cost. The valet at my checkout did not bring the car to the hotel entrance and left it at the garage door as it was raining and I was loaded with suitcases and electronics and refused to bring the car to the hotel door, which did not happen at my check in.
For the caliber of hotel that Mercure proves to be, I didn't like breakfast either, food that should have been hot was cold, replenishment took a long time.
The only thing I liked was the room.
The hotel staff were very well-served. The beach is not the best. The facilities and cleaning are very good. A restaurant was not available but was not informed during the reservation.
The hotel is very well located, in the centre of Three Rivers. The reception service was excellent, with friendly and professionalism. The rooms are new and well-cared, with very good cleaning. The hotel is located in the centre of the city, and the hotel is located in the centre of the city.
The hotel, although a little outside the centre of Petrópolis, is located in a high location with a beautiful panoramic view of the Gourmet polo Valparaiso, which is attractive because there are various gastronomic options in the region, with excellent bistros and nearby restaurants, including with delivery option at the hotel. The architecture of the hotel, built in metal structure, gives a light and modern view, with special emphasis on the large glassed façade, the interior panoramic elevator that runs all the huge right foot of the central hall and the restaurant, Where you can take the great breakfast served in the hotel, with a panoramic view of the valley. The accommodation is comfortable and clean, with excellent beds, good hot shower, hair dryer, supplied fridge, cable TV, wi-fi and a good set of facilities available. It is not a luxury hotel but it is modern, pleasant, quiet and functional. My wife and I have been very well-served in everything and we will probably be hosting again there. We recommend!
Tem localização de fácil acesso, em rua tranquila. O café da manhã tem pontos positivos mas precisa melhorar em algumas comodidades como travesseiros melhores, melhor qualidade do Wi-Fi e da TV a cabo.
Very Good
52 reviews
8.4/10
Price from
AU$36
per night
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8.3/10
Very Good
IIza M.RainbowI’d describe this hotel as utilitarian. No decor or warmth at all. The common areas are spacious and quite bare.Table and chairs at the restaurant are plain brown wood, The lobby is sparsely furnished with some worn , drab and very uncomfortable seats. Bathrooms are the same. Just the very bare essentials, not even a box of tissue paper ( and thin toilet paper) We travelled long hours, arrived at 22:00 looking forward to a good shower …not to be. We were up for a bad start. There was just a trickle of water not enough to bathe or properly brush teeth either. That could have been a whole area problem as we were told that water pressure can sometimes drop in some areas of the city. We changed rooms , water pressure wasn’t much better the next day either, the water flow improved just a little and remained as such the whole week. We had paid for 5 nights and ended up staying as the city was packed that week . To go looking for another hotel during the G20 summit which Rio was hosting that week of November 2024 would not be an easy task.
On the positive side, staff was pleasant and accommodating, bed was comfortable and from our perspective, the breakfast buffet was the best feature of this hotel offering abundant variety of food to meet all tastes- cereal, fruits and cheeses, cold cuts, several hot savory breakfast dishes - incl. some Brazilian regional dishes as well, a huge selection of breads, cakes, good coffee, and more. Very satisfying. Including breakfast in the booking is highly recommended.
The good fare offered at the hotel at lunch and dinner not good at all. However, there are also three of four restaurants lined up on a small stretch within 5 min walking distance of the hotel- one of them is a very good authentic European Portuguese cuisine and wine. Aprox. US$ 52 for a meal for two. On the same cluster of shops there is a well established Brazilian cuisine restaurant with a good menu where one can eat well for anything between US$ 12 to US$ 15 and a steak house similar to the Australian Outback steak house.
There are also other eateries snd convenience shops, a pharmacy on the same stretch ( 5 min walk ffrom the hotel) including a 24 hr laundromat where one can expect to wash and dry a load for about
US$ 7.
As for location, this hotel is not close to the most well known districts of Rio - places like Copacabana, Ipanema , Leblon - but Barra da Tijuca is a special area in itself and arguably has the best beach in town. The hotel is just a 10 - 15 min taxi ride to Barra Shopping- the largest and best shopping mall in the whole state of Rio de Janeiro where one can find anything, including restaurants (recommend trying Jappa all you can eat Japanese food spread for US$ 26 as in Nov 2024).
On the whole , when compared with the fashionable and pricey districts of Copacabana , Ipanema Leblon this hotel is good value for money . I’d stay there again if they fixed the shower situation b’cause this feature matters for me.
Hotel near Zona Oeste do Rio de Janeiro, Rio de Janeiro
Price per night from:AU$65
8.6/10
Very Good
CCarl AntonyAlthough slightly out of the way, the views and proximity to the beach are excellent.
However, the service is quite poor and way below international standards. Most staff stand around and play with their phones (even the life guard). Breakfast is basic and doesn’t change from day-to-day. Some of the restaurant’s food is frankly embarrassing for any type of food outlet. The chefs should be quite ashamed to send it out.
The pool is area is nice but worn out. No one cleans it during the day and tables are dirty. The loungers have seen better days. English language is quite rare apart from the receptionists, which to be fair, they’re probably the best staff there.
The potential of the hotel is there - just needs good management and training. Do better!
BBanruochuanThis is an extremely impressive hotel i have ever experienced.
The most impressive aspect is the service and Diego is a legend! Everything you need can be solved and managed by Diego super, professionally, systematically, precisely, prompt and warmly, just like magic and miracle.
if I could score higher, I would have given triple so high as full score for Diego's service!
I am really really glad to recall the days in this hotel!!!
CCostaNelsonVery friendly staff, nice hotel. I booked a suite for one night, the room was clean although it could use some refurbishing. One window didn't lock, so the noise from the street was constant. Located in a street with some stores, but not an area where you feel safe walking around. No toiletries included apart from s soap and shower gel/shampoo. Coffee machine in the bedroom with 2 coffee pods. I couldn't see a menu anywhere, assumed these were complimentary, as in most hotels where you rent a suite. I was surprised to be charged 1.5 USD per capsule on checkout, and that there was a QR code informing me of this in the room. I couldn't find it anywhere though.
All in all, great staff, but there is definitely a much better price to service/location ratio than this hotel in Rio
GGuest UserThe location of the hotel is very good, right near the sea. The sea is just across the road. There is an outdoor swimming pool on the roof. You can see the whole beach and Monte Cristo in the distance. The breakfast is also very rich and the service attitude is also very good. I will continue to book here next time.
Hotel near Zona Sul do Rio de Janeiro, Rio de Janeiro
Price per night from:AU$184
8.2/10
Very Good
GGuest UserThe hotel has a nice location on the beach, but the property could do with some updates.
The first room I went into had a funny smell, so I reported it to reception. The male receptionist looked at me, and as if he doubted my word
After I insisted, he assigned me a new room, but it was left to me to move my luggage. . No support was offered and I couldn’t be bothered to ask.
I did ask if there would be any complimentary water put in the room. He said he would get housekeeping to put some water, but I’m still waiting two days later. 
Power outlets in the room are limited and not designed for modern travel. No USB points.
The TV is old and not smart or Internet connected. There are no cable channels so nearly all of the channels are local language apart from one CNN news channel in English..
The hotel is quite noisy and dogs. The walls are thin and guests scrape furniture across the marble floors. This is relatively easy to remedy if the hotel cared.
The rooftop pool was disappointing as it’s quite small and normally full of kids.
The restaurant is closed after breakfast. There is a bar, but it’s never open..
The biggest problem I had was the Internet. It did not work properly in my room and kept cutting out every few minutes. I had to stand in the corridor or come down to the lobby in order to get any decent coverage. I complained to the staff, but they did nothing and just told me it works.. This was extremely frustrating and I certainly wouldn’t come back to this hotel again.
WWellington RebechiReasonable, the bed was put together with two singles, there was only one chair on the balcony, a low television was bad for watching in bed, a broken hairdryer had to be requested from reception, they only had a few replacement units, they kept taking them all the time, the pool closed very early, and we ran out of hot water one day and had to take a cold shower.
Good breakfast, very attentive people always cleaning and replacing things.
Hotel near Zona Oeste do Rio de Janeiro, Rio de Janeiro
Price per night from:AU$114
7.4/10
RRangziyouzhifengyongyuanchuifuThe room is clean and tidy, with complete facilities. The water pressure of the bathroom tap is low and the breakfast is rich. The hotel is conveniently located, with many restaurants around. It is 70 meters away from the subway entrance. It is a recommended budget hotel for traveling in Rio de Janeiro
EEstadia em famíliaPoints for improvement: The hotel has an inadequate pool location, with the view blocked by a film. The pool was very dirty, with dirt and cloudy water. There was no control whatsoever. The air conditioning had a broken blade and was held in place by a bag of sugar. The bathroom was not very clean. The TV was not connected to the Wi-Fi.
Positive points: The room was very quiet, the bed was comfortable, the service was very good, the location is good despite being far from the beach, and the breakfast, although it had many gluten-free options, had several savory dishes.
Hotel near Zona Oeste do Rio de Janeiro, Rio de Janeiro
Price per night from:AU$86
8.5/10
Very Good
GGuest UserMy first room had the worst stains on the chair and sofa. No way should this room been allowed for check in. I booked a queen bed apartment and was moved to a. Double bed room with a view as trade. I was tired and could not be bothered to argue.
There was an apology by the checkin staff.
The breakfast is average (I came from Salvador where breakfast was amazing).
Housekeeping and services were good - all the ladies were nice and pleasant.
The bed had one pillow and the sheets had holes. There was no spare blanket in the room and the duvet provided was not the best so it got cold on a few nights and was too hot on others.
Shower facilities were good but no skin lotion in the room which was fine as I had my own.
No free water in the room only the minibar too - had to go to ibis hotel next door at like 2am to buy stuff there …both hotels are linked
Generally the stay was mediocre and the area does not have anything to do. It is ok and central for Uber which was a bonus.
Would I stay there again - hardly likely
Would I challenge that I am owed money as the room I paid for is not what I was given - may do …if I have the energy
Hopefully Novotel would reach out to me before that happens
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