We were very satisfied with our stay at this hotel and we enjoyed our special day as a married couple. Actually it's our second stay here, our first stay in this hotel was last year we booked the onsen garden room as a surprised birthday gift for my sister-in-law and I remember the two Bellman who helped us for our things from our check-in until check out I think they were Nelson and Gene and that's why we came back because of the good service and kind staff and the second time we stayed we were not disappointed again to this hotel, from the check in there is Dennis who approached us and really assisted us from check in until we arrived in our room, I feel amazed when I saw that our room was decorated and has a beautiful view as what I requested. 𼰠We appreciated them so much!! From the time we started our stay there, there is also Winslou who made our stay so much easier because he is so friendly, he gave all our room request's and assisted us where can we find a cozy places, and also where to celebrate our dinner. To sum up everything, we had an amazing stay and we will surely be back here. â¤ď¸
Great experience overall, but the only thing we didnât like the room service is very slow and the hotel is really crowded.
Cynthia was very helpful , we had small issue and she deal with it in professional way and we really appreciated her kindness
We stayed at the higher floor and gave us a really good view of the hotel. All my request for my family was accomodate to my liking. The place was clean and pleasant.
The staffs are friendly specially Edward who helped us since day 1.
I would highly recommend this place specially if youâre looking for a quiet and relaxing place to stay. đđđ
We had a wonderful stay at The Parisian Macao! The Eiffel Tower replica is stunning, especially at night when it lights up. The rooms are clean, spacious, and very comfortable. The staff were friendly and helpful, and check-in was smooth. The hotel is directly connected to shops and restaurants, so everything is very convenient.
After looking at many hotels, we finally decided on this one, and it perfectly matched its description. It offered fantastic value for money and a wonderful overall experience. For our family trip, the rooms were incredibly spacious and clean. The hotel also boasts great facilities like a swimming pool and a restaurant, which thoroughly pleased every member of our family, from young to old. The service was exceptionally attentive, and all the staff were incredibly polite and friendly. Its location is super convenient, with a bus stop right outside the entrance and the Sands Casino directly opposite. It's also very close to major attractions such as Fisherman's Wharf, the Science Center, the Grand Prix Museum, and the MGM Museum. We will definitely choose this hotel again on our next visit to Macau.
**5-Star Hotel Review: The Grand Luxe Hotel**
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I had an amazing stay at The Studio City Hotel! The lobby was beautiful, and the staff welcomed me with smiles and sweet popcorn snacks.
Our room was comfy and stylish, with a great view of the water park. I loved the spacious twin beds where my kids and I slept.
Dining was a delight! The restaurant had a fantastic menu, and the breakfast buffet was a highlight with fresh fruits and pastries.
The Water Park was amazing! Though a little bit pricey, my kids enjoyed everything. The hotel's location was perfect for shopping and sightseeing.
Overall, The Studio City Hotel provided an outstanding experience with excellent service. I can't wait to return!
I booked Mansion place yearly at Sofitel.
We always have a wonderful time celebrating our spacial family gathering here.
This time the fragrance of the place was different from the past.
Still Sofitel is one of the best for our family gathering.
Good staff service!
I stayed for 6 consecutive days. The breakfast was excellent, offering 3 types of eggs and 5 kinds of noodles, with orders placed conveniently by scanning a QR code. Downstairs, I enjoyed the Jiangsu, Zhejiang, and Shanghai style crab porridge and some lively street food BBQ, both really tasty. San Miu Supermarket offered great value for money. There's also a Feng Supermarket downstairs where their Oden included freshly cooked boiled cabbage for 5 AUD â absolutely delicious! At the nearest fruit and vegetable store downstairs, durian was 19.9 MOP per jin; I bought a delicious one for 98 MOP. You really should trust the staff there; he's excellent at picking them. The hotel is conveniently located just a few minutes' walk from Grand Lisboa, Wynn Macau, and MGM Macau.
The room was very spacious, featuring three beds for three people. It was clean and bright, equipped with an induction cooktop, an oven, and a washing machine. The bathroom even had a clothesline. The housekeeping staff were very friendly. The only downside was the noisy air conditioning. However, the room's poor soundproofing meant the AC noise actually helped to mask sounds from outside and neighboring rooms.
This was my first stay at StarWorld Hotel in Macau, and the experience was truly excellent, from the service to the facilities! If youâre planning to spend most of your time at the hotel, it will definitely meet your needs. There are also plenty of dining options and facilities within the hotel, making it very convenient. In addition, the hotel provides free shuttle buses to and from the hotel, as well as free buses to popular attractions, which makes the overall experience very thoughtful.
Outstanding
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9.4/10
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CCaren**5-Star Hotel Review: The Grand Luxe Hotel**
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I had an amazing stay at The Studio City Hotel! The lobby was beautiful, and the staff welcomed me with smiles and sweet popcorn snacks.
Our room was comfy and stylish, with a great view of the water park. I loved the spacious twin beds where my kids and I slept.
Dining was a delight! The restaurant had a fantastic menu, and the breakfast buffet was a highlight with fresh fruits and pastries.
The Water Park was amazing! Though a little bit pricey, my kids enjoyed everything. The hotel's location was perfect for shopping and sightseeing.
Overall, The Studio City Hotel provided an outstanding experience with excellent service. I can't wait to return!
FFUNG HSThe overall experience is good as being a L'occitane's fans.
Love the atmosphere here and the service are great.
The nearby shopping mall that connected with the hotel provide another entertainment area.
Will come to visit here again!
YYummiKongVery good customer service , got an free upgrade and extra bed because have children in the room and pre arrangement for the birthday arrangement.( Joyce ) call up for the arrangement before check in and and to make sure all is in tip top from time to time during our stay
MMaguagebixingqiuThe location is excellent. Right downstairs, you'll find a dessert shop (Yangzhi Jinlao) and a spicy noodle shop (Suan La Fen). Dino and Xilian Cafe are about a 20-30 minute walk away, but there's a direct bus route available. The hotel entrance isn't grand, but it's easy to spot. Check-in is on the 4th floor. Upon entering the ground floor, there was a noticeable chemical smell, possibly formaldehyde, which might be due to ongoing renovations nearby.
**Environment:** The ambiance was quite good. I forgot to take photos of the room, but it seemed decent overall. I did take pictures of the check-in lobby, which looked clean and tidy.
**Service:** Service was good. If you needed anything, a call to the front desk would have housekeeping promptly deliver items to your room. However, takeout deliveries had to be picked up from the ground floor as delivery to rooms wasn't possible; card access is required for floors above the 4th.
**Cleanliness:** For those who are particular about cleanliness, it might fall a bit short. The bathroom had visibly yellowing corners and edges, indicating it wasn't as clean as expected. This was quite disappointing, especially since I chose this hotel because it was advertised as a new establishment in 2024.
**Facilities:** Most facilities were fine. The main issue was the hot water: it took a while to come on, and when it did, it was extremely hot. Adjusting it was very tricky; even with significant adjustments, it would fluctuate wildly between scalding hot and freezing cold throughout the shower. Another point was the toilet. While not a smart toilet, which isn't a major concern, the flushing sound was incredibly loud â loud enough to wake someone up.
Overall, the experience was still positive. The hotel offers luggage storage, can help arrange taxis, and the service was very prompt. One final note: while the room photos (like the last one) showed bathrobes, there weren't any in my room. I specifically inquired at the front desk and was informed they don't provide them. đ
JJennifer NgoWe had a wonderful stay at The Parisian Macao! The Eiffel Tower replica is stunning, especially at night when it lights up. The rooms are clean, spacious, and very comfortable. The staff were friendly and helpful, and check-in was smooth. The hotel is directly connected to shops and restaurants, so everything is very convenient.
AANN NJERIUnacceptable Treatment: Stranded Until 2 AM and Subjected to Discrimination
Rating: [â ââââ - 1 Star]
To the Management of Victoria Hotel Macau,
I am writing this review to detail the profoundly disappointing and discriminatory treatment I received on 25/08/2025. What should have been a smooth check-in process turned into one of the worst travel experiences of my life due to the unprofessional and bigoted behavior of your staff.
The core issue began with a dispute between the hotel and its Chinese counterparts. While I understand that internal business issues can occur, it is absolutely unacceptable to make a paying guest the victim of those disputes. Despite having a confirmed reservation, I was refused check-in and left stranded in the lobby until 2:00 AM while this internal matter was resolved. No viable solution, such as arranging a room at a partner hotel, was offered. I was simply told to wait indefinitelyHowever, the most egregious part of the night was not the wait itself, but the conduct of your staff.
During this prolonged wait, I was subjected to blatant discrimination and racism. Several staff members engaged in unprofessional behavior that included:
Mockery and Derisive Comments: I clearly heard staff members murmuring, making jokes, and laughing at my expense. This was not subtle; it was overt and meant to be heard.
Beckoning and Dismissive Gestures: I was treated with utter contempt, beckoned in a manner one would use for an animal, rather than addressed with the basic respect any human being deserves.Creating a Hostile Environment: The collective behavior of the team on duty created an environment of intimidation and othering. I felt targeted and humiliated because of my race/nationality.
A hotel's duty is to provide a safe and welcoming environment for all guests. Victoria Hotel Macau failed in this most fundamental obligation. The staff displayed a shocking lack of empathy, professionalism, and basic human decency.
This was not a simple service failure; it was a complete breakdown of ethics and hospitality. I have stayed in many hotels around the world and have never been made to feel so disrespected and unwelcome.
I strongly caution anyone considering this hotel, especially international travelers of color, to be aware of the potential for racist treatment and unprofessionalism.
Note to Management: This review has been shared on multiple platforms. i expecte response from management addressing the specific behavior of your staff on the night of 26/08/2025 . This incident requires more than an apology; it requires mandatory anti-discrimination and customer service training for your entire team.
MMimi1925We stayed at the higher floor and gave us a really good view of the hotel. All my request for my family was accomodate to my liking. The place was clean and pleasant.
The staffs are friendly specially Edward who helped us since day 1.
I would highly recommend this place specially if youâre looking for a quiet and relaxing place to stay. đđđ
GGuest UserI had an amazing experience during my stay at this hotel! I brought my parents along, and the hotel generously gave us a free upgrade to a suite. The staff, especially Jonas, was incredibly friendly and the service was perfectly arranged.
The hotel facilities are top-notch and fully equipped. Thereâs even a trendy tea shop and an ice cream store that kids will absolutely love. My whole familyâfrom the little ones to the grandparentsâhad a fantastic time enjoying all the amenities.
This is truly a highly recommended hotel, and weâll definitely come back again to enjoy everything it has to offer!
HHannahHotel Okura Macau is super nice. This was our first time to stay at this hotel. We had a very good experience and so glad that we chose this hotel. Our visit was for my birthday and my anniversary date. The hotel staff prepared our room with birthday balloons, butterflies, origami decorations and a lovely card. Then, later at night, a gorgeous birthday cake!. We highly recommend this hotel!
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