Tracy at the front desk is amazing. Customer service that leaves such a positive feeling. She’s actually exceptional. I will always stay at that Hilton and many more once I can receive her type of service. My husband and I were quite impressed with her professionalism, kindness and commitment to ensuring we were comfortable. She’s amazing and deserves a promotion.
The local consumption is a bit high. Although this hotel has been around for a long time, it is very popular. The facilities are also very good. The local consumption is a bit high. Although this hotel has been around for a long time, it is very popular. The facilities are also very good.
In a very safe area, the new part of Kingston, comfortable rooms, good breakfast service, warm and friendly staff. There is nothing to hang out around. Suitable for self-driving, with parking. It is inconvenient without a car.
Customer service was friendly and professional and very helpful. The room was comfortable and relatively clean but the floor and carpet was not swept or vacuumed, sheets and blankets smelled like crap but looked cleaned. Restaurant was great for breakfast which was a mixed of Jamaican and American style breakfast. I did not take advantage of the pool or the gym so I can’t give a rating but overall it was a pleasure hotel. I would book this hotel again.
Our flight was late and we got to the hotel sometime after 9 pm. when we reached the hotel, the hotel staff advised us that they had computer problems and could not check us in.
We waited over 1 hour to find out that they had given away our reservation. We tried to get something to eat while the hotel staff tried to find us another room, but the kitchen closed at 10 pm and we were very hungry. They tried to accommodate us and let us order 2 salads to go which took 30-45 mins. When we finally got our salads and we also got notice that they found us a room for the night. When we got to our room, it was very nice. They gave us the executive suite for the night which eased my dissatisfaction in their service for the night. The next day, I asked if we could stay in the Executive suite for the rest of my stay without any additional cost since they could not find us another room as i had originally booked. they agreed and my aunt and i had a great time for 1 full day. On our 3rd day when we returned back to the hotel room after being out the full day, we noticed load machine like sound coming from the room since we were on the 10th floor. Then we notice the sofa seat was wet and water on the floor. Then we noticed water coming from the ceiling running down from the ceiling down the wall and over by the living area and by the bar area. It was crazy. I had to call the front desk and report it. They sent up someone to evaluate and then when they saw it, they called the manager or engineer to take a look. It appears that work was being done on the roof and the water came down into the suite and made a mess of the furniture and floor. The engineer apologized for the inconvenience but and then left. We were left in the room with water all over the floor and unable to use the living room. We ended up having to call the front desk to have then send someone to clean up the water on the floor and on the furniture. We ended up eating in our bedrooms. When we checked out, i mentioned to the hotel staff about the inconvenience we had with the water and the staff was sympathetic but no apologies or offer to give a discount or anything. I decided i would not return to this hotel again. I would not recommend this hotel to anyone especially with the experience we had.
With a stay at Millsborough B&B in Kingston (Jack's Hill), you'll be within a 5-minute drive of United States of America Embassy and Bob Marley Museum. This hotel is 2.7 mi (4.3 km) from Devon House and 2.9 mi (4.6 km) from National Stadium.
Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. This hotel also features complimentary wireless internet access, wedding services, and tour/ticket assistance. Getting to the surf and sand is a breeze with the beach shuttle (surcharge).
Take advantage of the hotel's room service (during limited hours). Local cuisine breakfasts are available daily from 7:30 AM to 10:00 AM for a fee.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and microwaves. Rooms have private furnished balconies or patios. 49-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include separate sitting areas and complimentary bottled water, and housekeeping is provided on request.
This place is really lovely. It was clean and easily accessible. Was able to get out and about Kingston since it was close to everything I wanted to do. Will do this again.
108 reviews
7.2/10
Price from
PHP 4,700
per night
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GGuest UserOur flight was late and we got to the hotel sometime after 9 pm. when we reached the hotel, the hotel staff advised us that they had computer problems and could not check us in.
We waited over 1 hour to find out that they had given away our reservation. We tried to get something to eat while the hotel staff tried to find us another room, but the kitchen closed at 10 pm and we were very hungry. They tried to accommodate us and let us order 2 salads to go which took 30-45 mins. When we finally got our salads and we also got notice that they found us a room for the night. When we got to our room, it was very nice. They gave us the executive suite for the night which eased my dissatisfaction in their service for the night. The next day, I asked if we could stay in the Executive suite for the rest of my stay without any additional cost since they could not find us another room as i had originally booked. they agreed and my aunt and i had a great time for 1 full day. On our 3rd day when we returned back to the hotel room after being out the full day, we noticed load machine like sound coming from the room since we were on the 10th floor. Then we notice the sofa seat was wet and water on the floor. Then we noticed water coming from the ceiling running down from the ceiling down the wall and over by the living area and by the bar area. It was crazy. I had to call the front desk and report it. They sent up someone to evaluate and then when they saw it, they called the manager or engineer to take a look. It appears that work was being done on the roof and the water came down into the suite and made a mess of the furniture and floor. The engineer apologized for the inconvenience but and then left. We were left in the room with water all over the floor and unable to use the living room. We ended up having to call the front desk to have then send someone to clean up the water on the floor and on the furniture. We ended up eating in our bedrooms. When we checked out, i mentioned to the hotel staff about the inconvenience we had with the water and the staff was sympathetic but no apologies or offer to give a discount or anything. I decided i would not return to this hotel again. I would not recommend this hotel to anyone especially with the experience we had.
GGuest UserTracy at the front desk is amazing. Customer service that leaves such a positive feeling. She’s actually exceptional. I will always stay at that Hilton and many more once I can receive her type of service. My husband and I were quite impressed with her professionalism, kindness and commitment to ensuring we were comfortable. She’s amazing and deserves a promotion.
Ssybil callenderThe accommodation was not as depicted.
First there is no couch in the room and we did not get a room with a balcony as requested.
I went there a day before we checked in and spoke with a lady at the front desk on Thursday the 23rd, since the rest of my family was coming in on the 24th.
She assured me that we will be on the same floor, the rooms we requested was available.
On check in, none of this occurred and she never relayed our request.
The room was barebone, the receptionist told us the photos shown on the websites needs to be taken down.
Towels were skimpy, one has to beg for extra towels for a party of four.
Fridge was unplugged and empty !
Initially on arrival, I small bottle of water given to each person on arrival and that was it !
For the stay ! One has to beg to get water.
We ended up buying at the supermarket.
The security was good.
Exterior gardens need to be maintained.
The linens have seen better days.
The tiled floor was dirty in the room.
We carried bedroom booties and they were so dirty from the floor that we had to discarded them before we left.
Some cafeteria employees are nice, others are grumpy and slow.
This would be nice place, if only they could upgrade the furniture and maintained the exterior.
It takes for ever for the hot water to appear !
Location is the best-selling point for this small hotel.
Security is 👍 great.
JJ.EdwardsThis place is really lovely. It was clean and easily accessible. Was able to get out and about Kingston since it was close to everything I wanted to do. Will do this again.
GGuest UserCustomer service was friendly and professional and very helpful. The room was comfortable and relatively clean but the floor and carpet was not swept or vacuumed, sheets and blankets smelled like crap but looked cleaned. Restaurant was great for breakfast which was a mixed of Jamaican and American style breakfast. I did not take advantage of the pool or the gym so I can’t give a rating but overall it was a pleasure hotel. I would book this hotel again.
GGuest UserService was great location was perfect and the friendliest staff I’ve ever dealt with . I Would recommend a stay at Shirley’s Retreat any day of the week. Have fun, relax and enjoy the city life all in one.
AAnonymous UserThe place was clean and comfortable, if you are looking for a place to sleep one night or business travel, this is ok. I recommend to put at least one water bottle in the room.
DDagumaijiushiwanerIn a very safe area, the new part of Kingston, comfortable rooms, good breakfast service, warm and friendly staff. There is nothing to hang out around. Suitable for self-driving, with parking. It is inconvenient without a car.
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