I was charged for an additional 288 Swiss FR for “additional guest”. when I checked out. only because I did not put My Son’s name when I did the booking, but I booked a twin room and my son naturally stay with me. not to mention he’s my 13 year old son. they can charge me for additional breakfast. That’s totally OK. but additional person for twin room?really? And Main thing I was not told I will be charged when I checked in. That is not fair I will reflect this to Swiss tourism office.
Btw. The staff are 100% good. Very friendly but I am sickened by the strange policy.
The best hotel I have ever stayed in during my trip to Switzerland. Take the train from zermtt and get off at Riffleberg station. After informing the hotel front desk in advance, someone will help you with your luggage. The reservation includes two meals, and the food is good. The main reason is that the scenery is really worth it, plus there are hot springs and saunas, which are very comfortable and comfortable. I recommend it as your first choice when visiting Zermatt. And after staying at this hotel, you don’t need to take a bus to the mountaintop station, because the scenery at the mountaintop station is not as good as the scenery at the hotel. I personally tested it.
There is no doubt that I will stay at the W Hotel again when I come to the Verbier Music Festival next year. Breakfast is something I will miss even if I live in other cities during my time in Switzerland. Very delicious. The surrounding environment of w hotel is even more intoxicating. It is very convenient to just go to the cable car. The scenery outside the room window is like a fairyland. The hotel waiters are all smiling and enthusiastic. There are free pick-up and drop-off services at the hotel when you go to nearby places. When I encountered travel and transportation problems, the front desk staff were really enthusiastic and perfect in helping me solve many problems. It was such a great stay that I could only come back again. Ha ha
The balcony was really pretty, and it was really nice to be able to stay with the picturesque mountains in the background. The highlight of this accommodation is the sauna. It was really hot, and they gave us plenty of towels, so we had a great time. They gave us a guest card, and we got into the snow park for free, so we rented a sled for 6 francs and had a great time. And we could also get a 10% discount on the rocker backer. These are such fun memories of the Seolsan Hotel. I'll cherish them for the rest of my life.
Thanks to the staff for upgrading the room for us, we can enjoy the beautiful view of Matterhorn from the terrace, which is very happy.
The room is spacious, has a self-service dining area, and is fully equipped with stoves and cooking utensils. It is very suitable for skiers. The bathroom is very clean, there is a bathtub for soaking, and there is also a public swimming pool and spa. It's a pity that I didn't check-in earlier. I must come earlier next time to enjoy it.
The location is excellent, only 4 minutes away from the train station, and it's easy to walk with your suitcase. It is walking distance from Gornergrat and Sunnegga stations, and there is a bus stop at the door to the Metterhorn Glacier Paradise cable car station.
Breakfast is very rich and delicious.
This stay is really worth the money👍🏼
The hotel is not average, the hygiene, environment, facilities and services are all good. The hotel is located on a mountain and has a good view of the air. The service was impeccable. We drove there by ourselves and gave the car keys to the waiter. Our luggage was delivered directly to the room. The car was parked for us and the hotel kept the keys for us. The front desk of the hotel helped upgrade the room, and the bathroom in the room has a steam room. The breakfast in the hotel is also quite good. I’ll come back next time if I have the chance.
A pleasant and clean room. Suggestive and comfortable outdoor pool. nice game room. Tasteful restaurant both for dinner and breakfast. To return safely
The room is very big, on the top floor, and has no balcony. (There are balconies on the lower floors, but the hotel says they are higher-class rooms.) We asked to change to a room with a balcony, and we were shown a balcony room in the annex building, which was obviously much smaller and had a bad view, so we stayed in the original large room on the top floor of the main building. After living there, we found that it didn't matter whether there was a balcony or not. A large room was better, and the luggage could be spread everywhere, and you could see the panoramic view of the Matterhorn with a very good view by opening the window. The front desk was very patient with me, and the other front desk staff were also very friendly. The concierge was very professional and provided suggestions for various routes every day. We improved the daily route according to her suggestions, which was very accurate. The best thing was the open-air bathing pool, with a water temperature of 36 degrees, and the Matterhorn was right above our heads. In addition, the hotel has a free shuttle bus parked outside the station, which can be picked up at any time when you arrive, which is very convenient.
Location is just at the main street of shopping. Bucherer and Rolex shop is just opposite the hotel. Very close to train station, breakfast was awesome. Very clean and bright rooms. Helpful receptionists. Will definitely choose to stay here again in future.
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GGuest UserThe best hotel I have ever stayed in during my trip to Switzerland. Take the train from zermtt and get off at Riffleberg station. After informing the hotel front desk in advance, someone will help you with your luggage. The reservation includes two meals, and the food is good. The main reason is that the scenery is really worth it, plus there are hot springs and saunas, which are very comfortable and comfortable. I recommend it as your first choice when visiting Zermatt. And after staying at this hotel, you don’t need to take a bus to the mountaintop station, because the scenery at the mountaintop station is not as good as the scenery at the hotel. I personally tested it.
UU_MEIThe room is very big. You can see the Matterhorn from the terrace. There are many breakfast options. You can make waffles and hot spring eggs. Unexpectedly, there are dry and wet saunas. The service attitude is good. There is nothing wrong with it except that it is expensive!
IIzzaPizzaThoroughly enjoyed our stay at this hotel! The excellent service rendered by the staff made our honeymoon much sweeter. Everyone was friendly, kind and always willing to help. Room was really nice and the extra sauna and open concept bathtub was a nice surprise! Breakfast spread was super delicious as well. Facilities like the wellness area include foot bath, infrared chairs, jacuzzi etc.
GGuest UserThe Matterhornlodge is located about a 5-10 min walk from the Zermatt station.
We arrived at about 1pm and were informed that check-in was only at 2pm so we went for lunch and returned at around 2.30pm. We were greeted by Ruth, the proprietress of the hotel, who gave us a comprehensive briefing of the house rules and policies. Ruth was very warm, friendly, and charming; she was very guest-focused and was happy to find out more about where we were from and what we planned to do. Ruth even gave us recommendations for Bern when we told her we were going there next.
Although the hotel is stated to be 4 stars, we were very impressed by the room and the amenities. The bathroom came with a bidet and the toiletries provided were of good quality. The room was also very spacious with enough room to open up 2 luggage bags. The towels and robes were thick, warm, and fluffy.
The breakfast provided in the morning was also quite good with a decent selection of breads, cold cuts, cheese, and eggs.
At checkout, Ruth also gave us a complimentary ride to the train station in her electric vehicle.
All in all, we had a very enjoyable stay at the Matterhornlodge and we were very impressed by Ruth’s hospitality.
HHarmonickFor a truly memorable stay in Zermatt, look no further than the Traditional Julen Hotel. We travelled throughout Switzerland, and the view from our Matterhorn room was hands down the best we experienced. Waking up to that iconic peak every morning was simply breathtaking.
The service at the Julen is impeccable. The staff is incredibly accommodating and went above and beyond to meet every need we had, making us feel truly welcome. Speaking of needs, be sure to grab a bite at their downstairs restaurant. The food is excellent, though the space is a little on the cozy (some might say claustrophobic) side. Don't let that deter you, though - the culinary experience is well worth it.
Overall, the Traditional Julen Hotel is a fantastic choice. Splurge on the Matterhorn room for an unforgettable view, and rest assured knowing you'll be taken care of by a truly exceptional team. Highly recommended!
XXiaolinyaoshunliLet's talk about the advantages first: a great view of the Matterhorn, you can see it from the terrace, and you can also see it when you have breakfast in the restaurant, the view is very good. The room is about 10 minutes' walk from the train station, and it's still a bit hard to drag the suitcase, but there is a free taxi when you check out and go to the station~
The other feeling is that the room is so small... There are few types of breakfast, especially after staying at sunstar, the difference in breakfast is a bit obvious. In addition, the main door is a bit difficult to find, you have to go up a few stairs and walk through a corridor to get there. I was so tired when I arrived in Zermatt that day, and it was painful to carry the luggage up the stairs.
In short, the recommendation index is three and a half stars.
NNYTravelsWe love the hotel and wished we could have stayed longer. The view from the balcony of our room gave us a clear view of the Matterhorn. The hotel is easily accessible from the Zermatt train station and the Town centre .
We loved the room allocated and found it extremely comfortable. We also enjoyed the sumptuous breakfast buffet which was pretty extensive.
Staff was really pleasant and helpful at all time. Our receptionist even escorted us to the room by stairs because their lift was not functional when we checked in.
The only regret was that we were unable to utilise the sauna and swimming pool facilities due to time constraints.
Will highly recommend the hotel to those who are looking for value for money stays whilst in Zermatt.
EEe FenExcellent Matterhorn view from the room. Christina, I guess the owner of the hotel with excellent service and hospitality. However, the breakfast restaurant crews were not at par on service. Sight some argument with the tour group for table sitting arrangement which was not handled well. The crews wee also not with expected service too. The 2nd day breakfast was finished at 8am and we were told that it will not be replenished and that it was for the day. The spread with some left overs and we were not being offered any other arrangement. This is not acceptable with breakfast package. End up we hv to prepare ourselves with our own food. Very disappointed with this.
Eecho小老鼠The hotel is one of the most satisfying hotels I have stayed in in Switzerland these days.
The first day I came to Zermatt was snowy and I went up the mountain but didn’t see the Matterhorn.
Unexpectedly, I saw the Rizhao Jinshan Mountain from the hotel balcony the next morning.
so lucky
Hotel service is very good
There are outdoor hot springs, etc.
I don’t know if it’s because of my diamond membership. They upgraded me to a room upstairs. Very good. Thank you.
CCandy TSE (yilitang)Thanks to the staff for upgrading the room for us, we can enjoy the beautiful view of Matterhorn from the terrace, which is very happy.
The room is spacious, has a self-service dining area, and is fully equipped with stoves and cooking utensils. It is very suitable for skiers. The bathroom is very clean, there is a bathtub for soaking, and there is also a public swimming pool and spa. It's a pity that I didn't check-in earlier. I must come earlier next time to enjoy it.
The location is excellent, only 4 minutes away from the train station, and it's easy to walk with your suitcase. It is walking distance from Gornergrat and Sunnegga stations, and there is a bus stop at the door to the Metterhorn Glacier Paradise cable car station.
Breakfast is very rich and delicious.
This stay is really worth the money👍🏼
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