Amazing guaranteed sea views from modern and extremely clean apartment. Breakfast amazing. Lovely quiet location in La Paz, 15 mins up hill from the centre of Puerto de la Cruz. Bus stop very close for airports
Good location and good treatment. This is not the first time I have stayed at this hotel and it is always impeccable. Their employees are very friendly and the individual rooms have a small bed but larger than the standard one, which is ideal for resting. They recently renovated the pool and jakuzzy area and now it is wonderful. A place to disconnect and have everything at hand because it is very central.
The room was too dark, and the flush toilet button was not working. It was incredible that we had to pay 5 euros for room service when we called to request fork and knife to be delivered to the room. We were two people staying for two nights, and the waiter only changed one bath towel for us on the second day, and did not replace the used toothbrush and shower cap. Such a high-end five-star hotel really needs to improve its service quality!
My stay was great, the hotels location was about 15 mins from Tenerife south Airport by taxi which was quite convenient. Hotel was lovely, pool was lovely
Hard rock is a big hotel so the bus stop is in front of is. However the bed got too soft because of heavy use. Hotel breakfast is on point, there are a lot of guests but still many choices of selection available.
Right on the waterfront. There was an upgrade to the room
Great plants and facility
Breakfast buffet great, but cafe not edible.
Lying on the pool chairs too close together... almost claustrophobic.
But otherwise everyone was very friendly
Beautiful location, great hotel but quiet and not overloaded, modern and pleasant design, comfortable rooms, very good pdj, sunset swimming pool really top!
Incredibly long and complicated check-in process!
The room is clean and spacious, warmly decorated, and the bed is soft and comfortable. I had a good rest at night. The bathroom is clean, with complete toiletries, and the water pressure and hot water are stable. The view outside the window is also beautiful, which makes people feel happy.
The room was on the ground floor with poor lighting. But since it was for one night only, it was fine. The pool is very good and the breakfast varied. We were able to take advantage of the day because we were able to stay on the premises after checkout and they even stored our bags for us. They were very kind.
Very Good
85 reviews
8.6/10
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8.2/10
Very Good
RREBECCA JOYMy stay was great, the hotels location was about 15 mins from Tenerife south Airport by taxi which was quite convenient. Hotel was lovely, pool was lovely
GGuest UserLovely hotel at a very good location. Modern, nicely decorated for Christmas. Polite staff, good choice for breakfast and dinner. Christmas dinner was something out of this world( been to many hotels, but Xmas dinner now will be hard to match). Not sure if it is always like this but we were the youngest in the hotel(43&47)during the first part of holidays and only later some other younger people joined us. The average age was 60's 😁 This hotel is not orientated to children but for us it was perfect- no screaming and shouting and our girl had fun in the pool by
Herself and her cousin🤣 I wanted to book Spring Hotel Bitacora at first but now I am thinking that I made an excellent choice . That said, I might try it out next time just because of the All nclusive service Bitacora provides. It was a nice quiet stay so if you expect something like Turkey, eith music around the pool, kids disco and shows, this hotel is not for you. We were half board and 4 days we ate at the pool bar and were never disappointed. Good food and reasonable prices. We didn't book UP option because we were with the kids( it's for 18+)but if I ever come without them- I will try it out!
Pros:
Very good location
Modern hotel
Heated pools( wheelchair friendly)
Good food and service
Cons:
No shampoo in a room! It's a first for me 🙈
The tiles in the pool (mosaic) need replacement. My daughter filled probably half of the carrier bag from the bottom saw of the pool🤣
All in all- perfect stay and believe me, I am picky. It is one of the hotels I would recommend to my friends and family
DDouglas JamesWe arrived just as the hotel was subject to a power cut. The young guy receptionist took us to the room as our door keys would not work due to the electricity outage. The electricity came back on in reception about 5 minutes later but someone had to go room to room to reset each rooms supply. Some 2 hours later after having sat in the dark unable to unpack and several tracks to reception and being told we were priority we gave up and went out to dinner in the clothes we travelled in after a 4 hour 30 minutes flight. Other hotels were affected in the same street apparently.
Once this issue was sorted by the time we got back from dinner everything was great. Lovely breakfast, lovely room with Molton Brown shower gel, shampoo and hand soap and lotion. Lovely pool and no issue getting sun beds. Short walk to the beach and dunes but a lot of steps up and down. Also 10 minute walk to Yumbo shopping centre which had everything you needed from great shops to excellent restaurants and bars. Great place for LGBTQ to meet up and great place to people watch.
Definitely recommend
GGuest UserBooked a full board and food was up to expectations. However do note that drinks (alcohol, soft drinks and even water) are charged separately even under full board. The bed in the room was adequate and had a great unobstructed view of the coast.
AAnonymous UserThe apartment is very well located and with all services.
The staff treatment is 10, Kevin attended me at the entrance and solved me without problems an incident that I had.
The swimming pool is great, and the environment that is formed in it too.
PPablo Altvarg JuffeThe place is good, but maybe there are better hotels for the same price. Caleta de Fuste Beach is ideal for exploring the island because it is in the center of it, with a car you have 1 hour up and another hour down from this hotel to go to the best beaches. You can also relax on the hotel's beach with a very beautiful artificial pool made by the sea.
GGuest UserWe had a very enjoyable stay in Ritz Carlton, from our check in to check out. Friendly helpful staff, room very comfortable with all necessary amenities . Room serviced twice a day with very helpful staff. Staff in breakfast dinning room working very hard ensuring no one waiting very long for table. Excellent choices for breakfast. Nice bar and made good cocktails. Pool area had adequate beds and pool attendants ensured towels were made available. Noticed paint around pool needed attention and looked worn looking.
I left my phone behind me at pool and through the find my phone app was able to trace it to security with the help of check in staff.
All in all a good impression of our short stay in Ritz Carlton.
GGuest UserIt is a nice resort for a young family. Please note it is quite away from Playa de america beach and on a steep hill. We had our room at the top of the hill, almost felt like going up 4 floors to get to the room. Limited vegetarian options in hot food. This is quite common with any other resort in Canary Islands. So be ready to compromise on it.
We got 4 single beds. If you are a couple who need a double bed, this could be a problem 😉.
Parking is €5 per day although hotel is far away from beaches. This is something they should provide free. No option outside to park due to steep hill.
We requested to move our room lower as my wife has asthma but not much of luck.
GGuest UserI've been around the world. Born in London. I'm Greek Cypriot, so I'm always in Cyprus. I'm living in Florida, so I'm used to top-end hotels. And I'm here. This hotel is a classic. It's perfect. It's everything you want with some sense of tradition and a bit of old school. The staff are amazing. The facility is wonderfully laid out. The cleanliness of food. Considering it's a busy place, it's well laid out. Even the gym, the diving, the cycling, higher that you can do at a professional level or an amateur level. You've got top-end bikes that you can cycle higher from here. It's right opposite the shops. It's perfect. For the money, you can't get better.
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