Staying in a deluxe room was much much better than an executive suite, hotel fulfilled our request to decorate our room for the anniversary. We started to enjoy our stay after our first day staying in executive suite ended up with disappointment, breakfast area very crowded but it's fine and restaurant staffs doing excellent job. When we check out Joshua very nice and professional, and we would be happy to stay again with Pullman in the future.
The hotel is conveniently located near the Cawang LRT station, providing easy access to various parts of Jakarta. The room is clean, nice and comfortable to stay. Restaurant offers local and international culinary experiences in a cozy ambiance.
There is no refrigerator and hair dryer. Even though it is a 4-star hotel. Everything else is okay. The room is spacious. It is more economical to be a hotel member, because the room and restaurant food are discounted quite a bit. The fried rice is delicious.
Oh yes, if you bring a car, it is better to go to the hotel before 10 pm. It seems that the hotel access road is closed if it is late at night. (You can confirm again with the hotel)
Hotel near Senayan,Central Jakarta2.6% of visitors choose this area
SSweet cream2025.03.01
The hotel's exterior is incredibly luxurious, exuding a low-key elegance upon entering the lobby. The staff greet guests warmly and warmly. The rooms exude a warm atmosphere, the mattresses are comfortably comfortable, and the bathtubs are clean. The staff handle various inquiries exceptionally well. The hotel's dining options were also excellent, adding a lot of color to my trip.
Hotel near Pondok Indah,South Jakarta1.2% of visitors choose this area
Eeyeda2024.06.02
How do I know if I enjoyed the stay here? I actually feel sad checking out of the hotel 😂 Room and bed was comfortable, I was able to get a good night sleep throughout my stay. Service was tip top, safety guaranteed and love the convenient link way to the mall. Hotel breakfast spread was huuuge there were plenty of options. I would definitely want to bring my family and friends over next time. If you’re looking for a comfy stay within the area I would definitely recommend this hotel! It’s more pricey but you get your money’s worth 👍🏻
Hotel near Gajah Mada,West Jakarta3.6% of visitors choose this area
Nnickywizier2024.10.02
+ plus
Location really strategist in central Jakarta. Near mangga besar, you can walk around to dinner or found some snacks
Welcome drink available!
Bed is comfort. I've got 5 Pillow for my stays
Has 5 / 6 lifts and all works properly.
Lobby has tree
- minus
After check in
Go up to 12 floor butttt got trouble with key card error while tap in the room. Need waiting in line for 3 persons check in process ( only 1 receptionist ) only to get replacement tap in card, how horrible! But after all the receptionist say sorry to me, nice service.
After that i go to the room and only found ONE toothbrush kit. I called the room service. But no one come for hours. Need to call twice to get my toothbrush kit.
Has no proper tissue in toilet and barstand.
Hotel near Mangga Dua,North Jakarta1.9% of visitors choose this area
MMarin2024.12.06
The hotel is not bad - typical city hotel working with a lots of group. The lobby is always crowded also is noisy earlier in the morning in the corridors when people are leaving. The rooms are fine , not small . Just the bath is a bit old.
Hotel near Gajah Mada,West Jakarta3.6% of visitors choose this area
EEl Z2025.05.01
I stayed here for just one night as a quick change of scenery, and overall, it was a pleasant experience. I was given a room on the 21st floor, which offered a nice view and a quiet atmosphere.
The breakfast was decent — buffet style, with a good enough variety for a short stay. Nothing too fancy, but it did the job.
The pool isn’t huge, but it’s enough to relax and cool off, especially if you’re not looking for anything too fancy.
A solid option for a short stay in central Jakarta.
The only downside was the air conditioning — it seems outdated and didn’t cool the room properly at all.
Hotel near Kuningan,South Jakarta17.8% of visitors choose this area
MMr. Chin Best2024.07.21
it was a great hotel to stay if you want an easy access to public transportation. so if you want to use public transportation you can consider to stay at this hotel to make your stay easier for getting and access to the public transportation
The room was sparkling clean, but the hotel near the train station so its quite noisy at night
Very Good
86 reviews
8.6/10
Price from
SAR 187
per night
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7.9/10
Good
BBIN SAIMFirst stay here. Check in was fast, staff friendly. Broke my glasses earlier and they recommended me an express optics shop around the corner.
Room size was ok, not too big. Strong hot shower with a bidet. Bed was comfortable but the pillow was too hard for me. Got a stiff neck the next morning. Swimming pool was big enough but more for the kids. Walking distance to sawah besar station and many food choice around. Will be back.
CCharmaineRoom was big and the location is very convenient with a huge mall beside it. The service was also very good and the staff made sure that all our requests are met to the best of their abilities. 10/10 would recommend for stay in Jakarta.
AArdiansyah205I have stayed here several times. The room is standard with carpeted floors, clean, and comfortable. However, the lighting is a bit dim; it might be helpful if a standing lamp were provided in each room without having to request it. But for those who enjoy a dim atmosphere, this room is perfect. The location is very close to the toll gate. The food is varied, making it suitable for business trips or just a short stay.
AAABalceThe day here was outstanding. Super fast check-in thanks to Alung, who was very kind and helpful with recommendations. The staff were all very friendly and quick to help out, especially the cleaning services. The bathtub was a bit narrow in width but shower pressure was great and the bed was amazingly comfy. Would happily stay here again when visiting Jakarta!
YYaw WeeLocation of this hotel is good.
But the room is kind of outdated. Doesn’t have any USB PORT for charging of mobile devices at all in the room.
Also, the water pressure coming out from the shower head is not strong even when I select the option of shower head only and the water coming out from the tap for the bathtub is off.
KKaykaylalaWe took the family king room which is to accomodate 3 adults. Check in time was 3pm, we arrived at 3.45pm but was told the room was not ready. However the staff at the check in counter gave us a temporary room (king deluxe room)to rest while we wait for our room to be ready. At 5pm they call saying the room was ready and we will be transfered to the our room. After we moved, we went out for dinner. At 10pm we went back to our room and realized that the sofabed was not ready and no pillow or blanket for the third adult to sleep. I call the guest service, and they came to set up. But i dont know what happened, they said the sofabed was broken so it cannot be set up. They will bring in an extra bed instead. The extra bed made the room less space to move around. I booked the room with sofabed is because i prefer to close it in day time so i have much space to roam around the room. That night also, i called the engineering team to repair the shower head holder. Because it seems not to hold the shower head properly which makes it difficult to use. They came an fixed it. But the next day, it became broken loose again. I gave up and just let it be. I dont expect this kind of room facilities from grand hyatt a five star hotel in Jakarta. Please maintain your rooms better. The staffs are all very helpful and friendly. I appreciate and extremely happy for that.
SSANDEEPThe biggest problem is waiting for elevators . On the day of checkin, I have to wait for 20+minute to reach my room 3309.
I have many visitors Wisit’s me during my stay and all were complaining about the elevators problem. Out of three elevators, only two are functioning. Sometimes I had to use service lift to come down.
Do improve this service and visitor will be happy
GGuest UserThe location is good, the hotel facilities are not bad, and the cleanliness is okay. The breakfast is also great. However, the hotel staff's work attitude is very bad. No one greets the guests in the morning when they see them, and the shampoo in the room ran out, so I asked them to bring it back three times, but they did not bring it to the room. I asked them to look up something simple on the Internet, but they were very rude. The attitude of the staff who do not like to do their work, for example, are reluctant to have guests ask questions, was disgusting. If I ever go to this hotel again, it will be because of these staff members.
GGuest UserHad a great stay at Novotel Mangga Dua Square. The room was clean, comfortable, and well-maintained. The location is excellent for shopping, with many malls nearby. It’s also convenient, about 30 minutes from the airport. The breakfast was delicious with a good variety of options. Overall, a pleasant experience—would definitely stay again!
AAnonymous UserOur room was on 18th floor but somehow we could hear the road traffic with motorbike honking very clearly unfortunately. Hotel could use some upgrade in terms of soundproof. Breakfast spread was superb. However, Japanese soufflé was not fluffy and pretty hard, Japanese sashimi quality was average, sushi roll rice was hard and not up to par, plain croissant was not as buttery and fluffy. The rest of the dishes was delicious and service was impeccable. Coffee was great too.
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