Hotels With Spa in Yamanashi Prefecture, Japan

This was the most disappointing hotel stay of this trip, and quite possibly the worst service experience I've encountered in all my visits to Japan. We arrived at 8 PM only to be informed that the hotel's hot spring was closed. What was truly outrageous was their nonchalant suggestion that we take a taxi to an external hot spring to 'enjoy' ourselves, at our own expense. Is that considered customer service? To make matters worse, the staff member seemed to think this was perfectly reasonable. I was genuinely speechless by his attitude. When we expressed our dissatisfaction and requested a Chinese-speaking staff member to translate, he simply disappeared, only to return much later without offering any satisfactory solution. As for the room, it was truly an embarrassment to Japanese hospitality. I absolutely do not recommend this hotel; the value for money is abysmal. The only silver lining was waking up to a magnificent view of Mount Fuji right outside our window. I must, however, commend Ctrip; they provided solutions for this dispute even late at night, and their proactive follow-up was truly exceptional.

Nice cosy hotel. Hotel parking very limited, got to park outside parking, got 1 at 700 yen for night parking 1900-0700. Nice breakfast buffet & ice cream after onsen. Got 2 massage chair, same level as onsen. There's free washing machine usage only beside men onsen so quite inconvenience for ladies to use. Dryer 20mins @100yen.

Lovely property in a great location. You’re slightly more off of the beaten track but the tourist bus stop is right out front of the hotel. Great being right by the lake. Amazing room, massive for just me. There’s no shower in the room just a toilet but the onsen was lovely and you can shower in there. Older property also be aware those with accessibility needs the hotel is up quite a steep slope/numerous stairs and then when inside there’s no lift so I had to carry my luggage up and anyone with mobility issues would struggle as I believe all the rooms are on the first floor and that’s after tackling the way up to the hotel. Staff were lovely, can’t comment on dinner or breakfast but a great traditional ryokan stay.

Check in at 6 pm, the counter staff who can communicate in English have been off work and cannot communicate in English. The hotel facilities are old and the carpets on the aisle have traces of water. But the breakfast and dinner here are very good.

It is a resort tucked away from the busy Kawaguchiko station area, yet convenient to go to the station for sightseeing buses thanks for the hotel shuttle bus. Please check the shuttle schedule on the hotel website. We really enjoyed the beautiful hotel garden and trails by the lake outside the hotel. You can also rent bikes from the hotel with minimal fees and ride around the lake. The buffet breakfast has variety of both Japanese and western options. We had dinner in the hotel too since there is no restaurants in the vicinity. The food is fine but pricey. The onsen is nice. I am not sure it is hot springs water though. Overall it is a very nice hotel and we had a relaxing day here.

Although the building is very old, when you go inside, every corner is clean and the quality of service is eye-catching. In a calm atmosphere, you can feel the blessings of nature. Because it is on a high platform, Mount Fuji can be seen beautifully in the distance. The check-in procedures were also very detailed, and the facilities, hot springs, eating styles, etc. were all explained in an easy-to-understand manner. A total of three meals were eaten, and each meal was very satisfied. The portion of afternoon tea is moderate, giving people a light meal feeling, and supper is a whole western meal. I also ate western food for breakfast. Because there are waiters at each table, there is no inconvenience. The hot spring is also full of fun, there is no one inside, and you can spend extravagant time. It is recommended for those who like hot springs to try it once. You can also go to and from the hot spring on the same day with lunch!

Japanese style hotel. A bit old and outdated but I think it's charming with Tatami, futon and closet like where Doraemon sleep. If you arrive at station after 3 pm you can call hotel for free pick up service, just 10-15 mins then they're there. We've got a room at 10th floor so bit of a walk from main building to our room but it's fine there, great view of Fuji and lake. Room were nice in Japanese style like I ever read in manga. Our rate were breakfast and dinner included. Then they arranged for you as the time you prefer. Excellent food and super good service! Even they speak 99% only Japanese but service is extraordinary. Don't miss the onsen too, cool experience to take a bath with a view. They also have shuttle service to train station , just ask reception ,free of charge.

Central location, good food, clean and hygienic.

Very nice hotel with great service. The garden is really nice to walk around with river flowing through it. Rooftop onsen in the evening as the sun sets is the highlight of the trip. The drum performance at night followed by bingo game was really captivating. Shoutout to Yumi who guided us to our room and explained all the hotel amenities and services. Food is extensive though taste wise in find not as tasty as what was offered in Tokyo. Tips: wake up early to take pic of Mt Fuji as I noticed by 11am the mountain was already hiding within the mist.

設備は少し古めに感じるが、スタッフの皆さんにホスピタリティを感じるし、綺麗な感じで良い宿かなと思います。 お部屋は和室。チェックイン時はお布団ひいてある感じでしたが、すぐ寝転がれるのはいいかも。トイレや洗面台が窓側にあり、テーブルと冷蔵庫が干渉して使いにくい感じはあります。ただ冷蔵庫やエアコンはよく冷えて良かった。 温泉は自家泉源らしく、透明ですが少しぬるっとして良い感じ。加温の方は熱くなる時がありますが、冷たい方が源泉に近いのかも。ぬるっと感も冷たい方がありました。露天風呂もあり、気持ちいいです。 たまたま夜の花火が観れたのは嬉しい。短いけど。 今回は桃と葡萄、おざら目的でしたが、鵜飼があるようなので、次は鵜飼見学も目的に来てみたいかもです。