Hotel location very convenient. Walking distance to Cecil market, Kimberly street, chulia street.
It will be good if the in-house TV is smart TV so that we can enjoy watching you tube or Netflix program
Hotel provide drinks and popcorn snacks at the lobby
Grab car and grab food delivery also easy
Excellent Family Experience at Parkroyal Penang Resort
Our recent stay at Parkroyal Penang Resort was truly enjoyable and memorable. From the moment we arrived, every staff member — from the parking guards and bellmen to the café, restaurant, pool, and housekeeping teams — was genuinely friendly, helpful, and welcoming.
Special thanks to Ms. Elita and Ms. Hema for their warm hospitality during check-in and clear explanation about the resort facilities. Appreciation also to Ku Irham, who patiently showed us several room options and helped us choose the most suitable one for our family. The view from our room was lovely — I could watch my child playing in the pool below and still enjoy a nice beach view.
Grateful to Mr. Alfizan, the bellman, for his kind help with our luggage, and to the Chinese housekeeping lady (Level 2 near the kids’ pool) for her thoughtful reminder to keep our balcony door closed when monkeys were around — such great attention to detail!
We also truly appreciated the complimentary birthday cake for my wife. It was a wonderful gesture that made our stay extra special.
Breakfast was delicious with plenty of choices, room was clean and cool, and the atmosphere throughout the resort was relaxing and family-friendly.
Highly recommended for families looking for a warm and welcoming beach resort in Penang. We’ll definitely come back again!
I recently stayed at the DoubleTree by Hilton in Penang, Batu Ferringhi, and honestly, I’ve never been so disappointed with a Hilton property.
The room we were given was dusty and had plaster bagworms (household casebearers) almost everywhere; on the curtains, the ceiling, and even one crawling on the bed. When we called reception to report it, they offered to change our room but said they couldn’t give us the same setup (we needed two single beds since I was traveling with a friend).
We then asked for housekeeping to at least clean the room. When the staff member arrived, even he was shocked by the number of insects and said he had never seen them before. He called the reception himself to report how serious the issue was. and only then did they suddenly manage to find a similar room available on another floor.
Since it was already close to midnight, we agreed to move. Unfortunately, the new room was smaller, still dusty, and although there were fewer bagworms, we still saw some near the curtains.
Overall, the whole experience left a bad impression. The location is good, and breakfast was excellent, but the cleanliness and response to the issue were unacceptable, especially for a Hilton brand.
I truly hope the management takes this feedback seriously and addresses the pest and housekeeping issues because the potential of this hotel is there; but the current state doesn’t justify the price at all.
Pro:Amenities in room are good.Water pressure in bathroom was high and it’s good.My son enjoy bath in the bathtub very much.
Thanks for hotel arrange for a birthday cake as i had highlighted that the purpose stay in hotel was celebrate my son and husband birthday
There is one chinese seafood stall call Haoyou which the price are reasonable and food taste nice.The stall just step down from the hotel.
Cons:Long queue for waiting lift during check out time.Had been wait for 20 min. The waiting area do not have aircond and very hot which make the waiting situation getting worst.
I had a great stay at this hotel! The room was quite spacious and clean. The hotel had a pleasant scent throughout, which made it feel very fresh and welcoming. The facilities were great, and the gym is well-equipped. The staff were friendly and helpful. Definitely a comfortable and pleasant experience — would stay again!
This is my favorite place to stay when traveling to Butterworth or Penang Island: The Light Hotel Penang.
The hotel offers ample parking, which made it very convenient for us to come and go as we pleased. They implemented a new parking system on the day we arrived.
The check-in process was smooth and efficient, allowing us to settle in quickly without any hassle.
This time, our room was on the 14th floor, facing north. I really liked the spacious room, which had twin beds and a working table.
The breakfast spread was delightful, featuring a variety of delicious options to start the day off right.
Overall, I highly recommend The Light Hotel for anyone visiting Penang. It combines comfort, convenience, and great service to ensure a pleasant stay. I will definitely come again.
The hotel is located in Teluk Bahang, furthest away from Batu Ferringhi Beach, offering excellent privacy and a peaceful environment. The room was spacious, clean, and comfortable, and the two swimming pools were great for relaxing. Although the beach area is small, it was still pleasant, and the breakfast variety was acceptable. However, the hospitality could be improved. I arrived at 1:30 PM and was informed that the room was not yet ready, and the receptionist would call once it was. Unfortunately, when I returned after 2:30 PM, the receptionist was missing, and I later found out that the room had already been ready for some time. Additionally, no welcome drink was offered upon arrival or during check-in. Overall, while the stay was comfortable and the facilities were good, the service experience was disappointing.
Thank you to Trip.com we had a basically free and very enjoyable staycation in this resort. We won the Watson and Trip.com contest and received the RM800 voucher and we chose to spend it in this resort. It was the best decision ever coz we received a room upgrade upon registration and the room was huge with kitchen, dining area, living room area and overlooking the water park! The breakfast was awesome and the kids can go swimming while parents can have breakfast till 11am. The staff were very polite and friendly and the facility was clean and sparkling. My kids had a blast and already planning to go here again next school holiday. So a big big thanks to Trip.com for the exceptional Malaysia Day staycation!
Hard Rock - Pleasant stay.
Getting a superb experience from the Lagoon room. It is an amazing experience with the pool just in front of your room deck. Head into the pool for a swim anytime and back to the deck to chill on the bench.
The front desk staff is very friendly and helpful, on the contrary, it is a bit disappointing on the concierge side as there is a contrast if comparing the two.
Breakfast is great. A lot of selection and food is holding up its quality. However, the decorations and renovations seem to be a bit ‘outdated’, but not sure if this is intentional.
The pool and surrounding facility are great as well, with the beach feel with sand on the floor surrounding the pool. There are sections of the pool which have sand as well. One thing to take note of is they have lifeguards on duty.
My family and I had a great time during our short vacation in this hotel. My room was spacious and I enjoyed the sea view from my room balcony. Of course, the breakfast was delicious. Definitely, I will come back to check in here soon.
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9.3/10
Great
CChunnuanhuakaikaixindaolaoI really liked the hotel's distinctive style and its rich sense of history. This was the priciest hotel on my trip to Malaysia, and also the one I was most looking forward to. Overall, I felt it offered good value for money, despite a few minor drawbacks.
Firstly, the front desk staff were very friendly and welcoming during check-in, but unfortunately, they didn't speak Chinese, which made communication a bit challenging. Thankfully, a Chinese-speaking service was available via phone later on.
Secondly, the room was very spacious, particularly the bathroom, which was incredibly roomy. The double vanity sinks were convenient, but the twin beds were surprisingly small and felt completely out of proportion with the otherwise large room.
Thirdly, the hotel's ambiance was excellent and very quiet. The sea view from our room was beautiful, and the infinity pool was unforgettable. However, staying in the Victory Annexe meant we couldn't access the Heritage Wing's pool, which prevented us from fully enjoying all of the hotel's facilities and scenic views.
Fourthly, the hotel's location was superb. It's right by the sea and also very close to major central attractions, making it convenient for sightseeing and exploring local culinary delights.
Fifthly, the hotel's breakfast was fantastic, offering a wide variety of dishes with high-quality ingredients. The ice cream was particularly delicious!
A special thank you to the hotel for the thoughtful welcome gift. If I visit Penang again, I would definitely consider staying here.
WWenwuThe hotel is located in Teluk Bahang, furthest away from Batu Ferringhi Beach, offering excellent privacy and a peaceful environment. The room was spacious, clean, and comfortable, and the two swimming pools were great for relaxing. Although the beach area is small, it was still pleasant, and the breakfast variety was acceptable. However, the hospitality could be improved. I arrived at 1:30 PM and was informed that the room was not yet ready, and the receptionist would call once it was. Unfortunately, when I returned after 2:30 PM, the receptionist was missing, and I later found out that the room had already been ready for some time. Additionally, no welcome drink was offered upon arrival or during check-in. Overall, while the stay was comfortable and the facilities were good, the service experience was disappointing.
吃吃喝玩乐开心就好Hotel location very convenient. Walking distance to Cecil market, Kimberly street, chulia street.
It will be good if the in-house TV is smart TV so that we can enjoy watching you tube or Netflix program
Hotel provide drinks and popcorn snacks at the lobby
Grab car and grab food delivery also easy
AAnonymous UserExcellent Family Experience at Parkroyal Penang Resort
Our recent stay at Parkroyal Penang Resort was truly enjoyable and memorable. From the moment we arrived, every staff member — from the parking guards and bellmen to the café, restaurant, pool, and housekeeping teams — was genuinely friendly, helpful, and welcoming.
Special thanks to Ms. Elita and Ms. Hema for their warm hospitality during check-in and clear explanation about the resort facilities. Appreciation also to Ku Irham, who patiently showed us several room options and helped us choose the most suitable one for our family. The view from our room was lovely — I could watch my child playing in the pool below and still enjoy a nice beach view.
Grateful to Mr. Alfizan, the bellman, for his kind help with our luggage, and to the Chinese housekeeping lady (Level 2 near the kids’ pool) for her thoughtful reminder to keep our balcony door closed when monkeys were around — such great attention to detail!
We also truly appreciated the complimentary birthday cake for my wife. It was a wonderful gesture that made our stay extra special.
Breakfast was delicious with plenty of choices, room was clean and cool, and the atmosphere throughout the resort was relaxing and family-friendly.
Highly recommended for families looking for a warm and welcoming beach resort in Penang. We’ll definitely come back again!
GGuest UserI recently stayed at the DoubleTree by Hilton in Penang, Batu Ferringhi, and honestly, I’ve never been so disappointed with a Hilton property.
The room we were given was dusty and had plaster bagworms (household casebearers) almost everywhere; on the curtains, the ceiling, and even one crawling on the bed. When we called reception to report it, they offered to change our room but said they couldn’t give us the same setup (we needed two single beds since I was traveling with a friend).
We then asked for housekeeping to at least clean the room. When the staff member arrived, even he was shocked by the number of insects and said he had never seen them before. He called the reception himself to report how serious the issue was. and only then did they suddenly manage to find a similar room available on another floor.
Since it was already close to midnight, we agreed to move. Unfortunately, the new room was smaller, still dusty, and although there were fewer bagworms, we still saw some near the curtains.
Overall, the whole experience left a bad impression. The location is good, and breakfast was excellent, but the cleanliness and response to the issue were unacceptable, especially for a Hilton brand.
I truly hope the management takes this feedback seriously and addresses the pest and housekeeping issues because the potential of this hotel is there; but the current state doesn’t justify the price at all.
SSiti Safiyya ZulaikhaThank you to Trip.com we had a basically free and very enjoyable staycation in this resort. We won the Watson and Trip.com contest and received the RM800 voucher and we chose to spend it in this resort. It was the best decision ever coz we received a room upgrade upon registration and the room was huge with kitchen, dining area, living room area and overlooking the water park! The breakfast was awesome and the kids can go swimming while parents can have breakfast till 11am. The staff were very polite and friendly and the facility was clean and sparkling. My kids had a blast and already planning to go here again next school holiday. So a big big thanks to Trip.com for the exceptional Malaysia Day staycation!
Mmior ahmad shahMy family and I had a great time during our short vacation in this hotel. My room was spacious and I enjoyed the sea view from my room balcony. Of course, the breakfast was delicious. Definitely, I will come back to check in here soon.
GGuest UserHard Rock - Pleasant stay.
Getting a superb experience from the Lagoon room. It is an amazing experience with the pool just in front of your room deck. Head into the pool for a swim anytime and back to the deck to chill on the bench.
The front desk staff is very friendly and helpful, on the contrary, it is a bit disappointing on the concierge side as there is a contrast if comparing the two.
Breakfast is great. A lot of selection and food is holding up its quality. However, the decorations and renovations seem to be a bit ‘outdated’, but not sure if this is intentional.
The pool and surrounding facility are great as well, with the beach feel with sand on the floor surrounding the pool. There are sections of the pool which have sand as well. One thing to take note of is they have lifeguards on duty.
PPotatoVoyageI had a delightful two-night stay at Shangri-La Penang! The lush greenery and big old trees provided lovely shade, creating a relaxing atmosphere while I sit near the pool or beach. The beach offered nice sunset view, but I am unsure if it’s swimmable
We stayed in the Rasa Wing room, which came with lounge access and complimentary cocktails in the evening. The staff were warm and friendly, making us feel right at home.
While the hotel shows some age, it’s clear they’re working hard to maintain everything. Overall, it was a wonderful getaway, and recommend 👍🏻
Our Rasa Garden room had some water flow / plumbing noises (from the ceiling), even when we are not using the bathroom. Not sure if it’s because of old age building / old building design.
AAnonymous UserThis is my favorite place to stay when traveling to Butterworth or Penang Island: The Light Hotel Penang.
The hotel offers ample parking, which made it very convenient for us to come and go as we pleased. They implemented a new parking system on the day we arrived.
The check-in process was smooth and efficient, allowing us to settle in quickly without any hassle.
This time, our room was on the 14th floor, facing north. I really liked the spacious room, which had twin beds and a working table.
The breakfast spread was delightful, featuring a variety of delicious options to start the day off right.
Overall, I highly recommend The Light Hotel for anyone visiting Penang. It combines comfort, convenience, and great service to ensure a pleasant stay. I will definitely come again.
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