Better than expected.. The photos don't do it justice. It is a wonderful hotel, food is brilliant and staff always greeted us with great smiles and willing to help. I'd really recommend this place to anyone travelling to Muscat!
We stayed for three nights, the room was clean and spacious, the breakfast was rich and varied, and we were surprised to have three dozen fish and monkey peaches. The elevator leads to Grand Mall, which has supermarkets and restaurants, clothing, etc. Every waiter is very warm and thoughtful. But the taxi outside the hotel is twice as expensive as the taxi downstairs, which brings us inconvenience. Breakfast number one
The hotel is nice and the staff are very friendly, this is my fourth time at this hotel. However do not take the rooms looking at the cafe, because the music is so high and you can hear it all night you will not a good night sleep. They should have installed double glass to block loud sounds. Overall all it was joyful stay for two nights.
From checking in to checking out it was faultless.
Brilliant hotel, great facilities, great food and awesome customer service!
Room was perfect
Gym was perfect
Pool was perfect
Breakfast was amazing
Coffee bar/ reception area and outside sitting area fantastic.
Also 2 fantastic restaurants outside but attached to the hotel and 4 brilliant coffee shops one of which is a Starbucks and the only one I didn’t visit.
Without doubt I’d stay here again. 10/10 especially for what I paid.
I am writing to express my dissatisfaction with the current policy of the Accor Hotels Group regarding the accrual of loyalty points. Specifically, I am disappointed that my request to add points for a 23-night stay at the Mercure Muscat was denied. This stay occurred within a period of less than two months and was booked through Trip.com. I believe that the exclusion of points for bookings made through third-party platforms is unfair, especially given the length and value of my stay. I hope the Accor Hotels Group will reconsider this policy to better accommodate loyal customers in the future.
Lovely stay. Breakfast buffet excellent. Club room - lounge open 10am-10pm, tea/coffee/soft drinks/snacks available all day, 6pm-8pm alcohol and food available.
Excellent location with many restaurants close by. Also short walk to two shoppiing malls. Hotel has a nice rooftop pool and bar that serves juice and snacks / meals. Good at night for a bite to eat with a view of Muscat. Breakfast is a very good buffet with plenty of choice. This is a dry hotel - no alcohol is served in any of the restaurants / bar.
One of the best hotel options right next to the airport and also if you business meetings/visits in the Rusayl Industrial estate due to the close proximity. Hotel is well maintained and breakfast is good with many options.
I would give 10 starts to this hotel if I could. So clean, so new, everything is amazing. Workers are so nice and helpful. Steakhouse at the first floor is a cherry on the top.
Swimming pool and jacuzzi ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Location is in a good neighborhood, you can cook and the room is spacious. Suitable for long stays. However for me, there are better hotels to stay at in the same price range. Encountered a problem multiple times with the door lock, overall it's ok. The wifi is also good.
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PPHILLIP JAMESThis hotel is strategically located close to the Avenues Mall. Attached to this mall (and closest entrance to the hotel) is Lulu Hypermarket -an amazing supermarket with local and international brands, and a fantastic bakery. This mall is a 5 minute walk from the hotel. However, you do have walk along the road as the sidewalk / footpath does not exist. But this is only for 300 metres. In fact you can get off the street, but it is gravel/ construction site, so you shoes will be messy. Uber and Grab do not exist in Oman. However, the hotel has two or three taxi drivers that will you take you anywhere. They use set rates, rather than a meter. For example Hotel to Airport run is 8 is Omani Rial (US $20). While this hotel is great for shopping, it is not the best for major attractions of Muscat. The main historical sites of Alam Palace, Ai Mirania Fort and National Museum is 21 kms from the hotel. About 10 Omani Rial is each way by taxi. However, there are very few hotels in this area, so most people stay in hotels near Malls in Oman. This is some form of Public Transport in Muscat, but it can be hard for tourists to use without changing to another bus or long walks. For example, the Royal Opera House is 10 kms from hotel. By using public transport this would require a 2.5 kms walk. The hotel rooms are quite spacious and feature comfortable lounge style chairs. The hotel is located near an expressway /motorway, but good soundproofing means this is not an issue. I was of level 3 and could just see the ocean in the distance (right) and the mall (to left). They do have ocean view room (more expensive higher up the building). The TV is very disappointing - small & old with fuzzy channels. Fortunately, the internet is great, so viewing most programs on the computer. The rooftop has great swimming pool and bar, but maybe a little too cold to swim with highs of about 22-23 C in winter. Staff at receptionist are very obliging. I can definitely recommend this hotel for shopping and good base to experience Muscat. However, as mentioned, it is long way from the major tourists attraction of the city and taxi is required.
Lluke_middlebrookStaying at the Shangri La Al Husn Muscat has been one of the highlights of our time in the Middle East.
We decided to go for my girlfriends birthday and the team worked exceptionally well with me to deliver a unforgettable experience.
Getting to the Shangri La was a bit of a challenge and taxis do not come cheap in Oman. Though it was not challenging I do wish there was a pickup/drop off option for the guests.
The inclusive breakfast was wonderful and ordering off the menu assured that everything you ordered stayed fresh. There was a mixup with our order due to a language barrier but the food was still phenomenal.
The in room breakfast and room service was a highlight as it allowed you to take full advantage of the room and with the inbuilt heaters in the dining table assured the food stayed hot. The value for money on in room dining was disappointing as an order of a burger and fries came with a small amount of fries, however that was fixed with our next order.
The afternoon tea was delicious, highlights being the fromage and watermelon and the scones. Each afternoon tea was different and kept the palate excited.
The happy hour beverages were also included and always came with a suprise canapé from the restaurant.
In terms of the staycation, it was perfect. The interior and exterior of the hotel is beautiful and the sound of the ocean left you relaxed for the stay.
I would like to raise that there was a lot of sealife by the beach which deterred us from swimming in the sea as we had heard a lot about the Omani coast and didn’t have much confidence in the beach patrol and lifeguards there. We noticed some playing on their phones but they were always happy to assist taking a picture for the two of us. I would suggest a more upfront approach when it comes to what you can expect in the sea there.
A visitors lounge was also available allowing you to take full opportunity of the facilities till you left for your next adventure.
GGuest UserBeautifully designed property, new so everything is sparkling clean and it has been constructed to a very high standard. All the staff were really nice and friendly, the hotel was very quiet. It’s located on a quiet beach, with a nice promenade to walk/jog along and a few restaurants along there too. A couple of cons- our bath didn’t hold water so wasn’t useable (it was leaking water). While we are also completely aware that it is an important religious celebration, the pool area was basically a construction site the day before Ramadan while they drilled in decorations- this could have been done a bit more thoughtfully rather than with workmen there (and drilling) throughout the day.
MMaria DivinaLocation is in a good neighborhood, you can cook and the room is spacious. Suitable for long stays. However for me, there are better hotels to stay at in the same price range. Encountered a problem multiple times with the door lock, overall it's ok. The wifi is also good.
KKnowlesLovely stay. Breakfast buffet excellent. Club room - lounge open 10am-10pm, tea/coffee/soft drinks/snacks available all day, 6pm-8pm alcohol and food available.
AAli AlbadaThe hotel is nice and the staff are very friendly, this is my fourth time at this hotel. However do not take the rooms looking at the cafe, because the music is so high and you can hear it all night you will not a good night sleep. They should have installed double glass to block loud sounds. Overall all it was joyful stay for two nights.
GGlenn RobertsExcellent location with many restaurants close by. Also short walk to two shoppiing malls. Hotel has a nice rooftop pool and bar that serves juice and snacks / meals. Good at night for a bite to eat with a view of Muscat. Breakfast is a very good buffet with plenty of choice. This is a dry hotel - no alcohol is served in any of the restaurants / bar.
GGuest UserI would give 10 starts to this hotel if I could. So clean, so new, everything is amazing. Workers are so nice and helpful. Steakhouse at the first floor is a cherry on the top.
Swimming pool and jacuzzi ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
YYuanshangcaoLQWe stayed for three nights, the room was clean and spacious, the breakfast was rich and varied, and we were surprised to have three dozen fish and monkey peaches. The elevator leads to Grand Mall, which has supermarkets and restaurants, clothing, etc. Every waiter is very warm and thoughtful. But the taxi outside the hotel is twice as expensive as the taxi downstairs, which brings us inconvenience. Breakfast number one
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