Top Picks for Changji Prefecture
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Reviews: Qianlongyuan
Guest User2013-02-18
The whole trip was generally good. Unfortunately, Los Angeles is not accompanied by force, unlike a professional tour guide. The driver does not know the route, and the tour guide does not know the restaurant where he eats. The most outrageous thing was that the day of the drop-off was 30 minutes late than the scheduled collection time. We all 23 people waited for her in the hotel lobby like fools. Very excessive.★
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Reviews: Wucai Bay Ancient Sea Hot Spring
Guest User2013-08-19
The service of the guide is still quite good, give a full score, but if you just refer to the attitude of the telephone customer service to give a score, then I must give 0 points, for 2 reasons
1. I remember that I was reporting the group around the early July. I reported the group a month in advance. I thought that the price should be cheaper if Trip.com arranged the price in advance for a long time, but the actual price dropped and then dropped. The price difference was more than 1,000. Of course, this is my personal problem. Who asked me to report the group so early, but the imbalance in my heart is always a little bit, so I hope to find customer service to compensate a little bit. As a result, I said that for a long time, I gave the points and gave one-tenth of the dissatisfied price difference. This is not counted. The tone is still very bad. Finally, I don’t want it when I get angry. The customer service finally asked me to tell me that I took the initiative to give up compensation, so their customer service is not responsible, this is a godsma thing? This made me feel bad for a lot of time. Fortunately, the tour guide service was not bad later, so it is recommended that if you report the group in the future, you can't report too early in advance, and it will be almost 3～ 5 days in advance, because the price will drop a lot later, and there will be preferential activities.
2. Some service items have been changed but not informed to customers, such as this
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