Villas in Niigata Prefecture, Japan

Online payment amount: 9258.57 Check-in date: November 13 Check-out date: November 14 Things go by: At 9 am on November 6, it was found that the same room type on November 14 included 3 mornings and 3 nights and the price was 6153, and the Earth Double Suite on the 13th was 100 square meters and 3 mornings and 3 nights were 8043; Communication with Trip.com customer service, the difference of 30% between the same room type for one day is a bit too outrageous. The appeal is that the room type on the 13th directly subtracts the difference, or the 13th is changed to the 14th. If it is not possible, can it be replaced with the 100 flat room type on the same day and the difference is 1200. If it is not possible, can it be replaced with the 100 flat room type on the same day without refunding the difference. Current situation: 12:00 Trip.com Customer service feedback The hotel refused to change the room type plan for another day, and further negotiations were needed; feedback was made at about 3 ～ 5 pm In the end, no compensation or reassurance was made. The hotel itself is not bad, whether it is the room itself or the service, the surrounding area, dinner or the hot spring part; but it really affects the mood! Spending money to buy a bad experience 🤢

Very pleasantly surprised, each room has a separate floor heating, warm but not dry, the room is very new, there is a special ski drying room and waxing place, very professional, the hotel is a few minutes drive from the spot tail snow field, the hotel has a free car transfer. The key boss and the proprietress are super good. The boss is Japanese but the Chinese is very good. The skiing is very good. It can take classes and do guide skiing. The proprietress is a Chinese girl. She is super hospitable and cooks good dishes. It is rare to eat Chinese taste in Japan. I am so touched, and I check out on the return trip. In the event of heavy snow delay, did not catch the plane, the proprietress remotely helped solve the problem, in short, five-star recommendation!

Very good, like to stay this hotel again I would like to recommend to friends

従業員の方もとても気さくで、困ったことなどすぐに解決してくださった。皆さんがとても良い方で本当に良かった。 お部屋も広く、とても快適に過ごせた。 近くにスーパーなどは無いが、事前の買い出しと、近くのキャンプ場の売店などうまく利用すると良いと思う。 とても良いところなのでまた利用したいと強く思った。

In addition to the steep stairs upstairs, this is a great place to stay, very new and clean. It is highly recommended to choose here, and the boss is very caring, handwritten welcome card