مراجعاتGreenfields Guesthouse & Restaurant

رد من مكان الإقامة: Good day Mrs Loots This was my response to your email....not just that you had to ask for another room: "Good morning Mrs Loots Thank you for your email. We are very sad to hear that we disappointed you and that you did not enjoy your stay with us. We wish we knew that you were not happy with your room then we could have gladly moved you to another room. The bathroom in room13 is unfortunately one of our older bathrooms. We are in the process of renovating the Greenfields Gold rooms 1 by 1 as funds become available as we are still playing catchup after COVID. We have successfully renovated 8x rooms in the past 2 years, literally ripping out everything, re-tiling, re-positioning plugs, lights, new furniture etc. So we are always doing our best to renovate as quick as possible. I can assure you that we are doing our very best and that happy guests are our main priority. We love what we do and take it to heart when we receive messages like this. " We literally had guests staying in room 13 this past weekend and they came to us asking that we always book them in that room as they loved it. We have one specific guest from a very well known horse estate in cape town that have been coming to Greenfields for more than 10years and every single year she asks to be booked in room 13. It is a lovely room, I am not too sure why you feel this strongly about this room if other guests love it. But as we know everyone has their own taste and preferences, and we respect that. Some of your photos are also misleading as wet wipes did not lie on the floor and towels were neatly put on your bed, toilet paper on the holder, so to post photos like these are also not appropriate. As I mentioned in my email as well, we are renovating older rooms and bathrooms as soon as possible. I know that many people do understand that COVID has hit the hospitality industry hard. We wish you all the best for the rest of 2022.