To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities7.9
Service8.2
Cleanliness8.4
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All reviews(50)
Positive reviews(49)
Reviews with photos/video(8)
Great location(28)
Awesome stay(11)
Friendly host(10)
Delicious breakfast(9)
Convenient location(8)
Amenities were average(5)
Easy to get around(5)
Negative reviews(1)
Iris
Queen Room
Stayed in Dec 2024
Family
5 review
9.5/10
Amazing
Posted on Jan 11, 2025
Location walking distance from train station. Nice cozy hotel near a lot of eateries. Walking distance to most places of tourist interest. Excellent staffs always willing to help in your enquiries. Will stay here again on my next trip.
Guest User
Superior King Room
Stayed in May 2025
Couple
7 review
7.0/10
Posted on Jun 11, 2025
Nice and unique hotel with great location
1) But housekeeping can do a better job to ensure that amenities like conditioner is filled before any quest check in. My bottle was totally empty. Toilet bowl is not well cleaned as well with visible stains.
2) super bad toilet design (room 142) that flood the whole toilet floor fr shower area to sink area to the cistern area which made floor slippery and dangerous. Even by the next day, toilet floor is still soaking wet. Pls seriously look into this
Guest User
Superior Twin Room
Stayed in Apr 2025
Couple
17 review
8.5/10
Very Good
Posted on Jun 2, 2025
In need of a renovation, must have been charming at some point. Hot water difficult to get or to get steady.
Guest User
Superior King Room
Stayed in Mar 2025
Business traveler
5 review
8.5/10
Very Good
Posted on May 3, 2025
The hotel is at the city center where it’s convenient and accesible to all areas.
Staff members were excellent and friendly.
Food was great.
Guest User
Twin Superior Plus
Stayed in Mar 2025
Couple
1 review
6.5/10
Posted on Apr 14, 2025
The lobby bar is gone and we were directed to noisy bars across the street for a nightcap. Bar/café and restaurant in hotel are privately run and have nothing to offer hotel guests. Mostly used for private parties.
Room on 3rd floor has view over Radhuspladsen and small balcony which is nice. Room has lots of space but is sparsely furnished with lousy furniture. Gloomy.
We were not informed we had to order room service so room had not been services when we came back in on day two. We stayed four nights and had one room service.
The Palace Hotel used to be our favorite in Copenhagen but we will not be staying again. Sorry!
Guest User
Queen Room
Stayed in Feb 2025
Couple
25 review
9.0/10
Great
Posted on Mar 4, 2025
Directly beside Cityhall, fantastic location, walking distance to the Central Station, all the attractions and shopping street. Excellent service by Oliver who assisted us throughout our stay.
Pondiboy
Double Room Economy
Stayed in Sep 2024
Business traveler
55 review
8.0/10
Very Good
Posted on Oct 22, 2024
Located opposite to trivoli and also in the center of the city
Anil
Superior King Room
Stayed in Jan 2025
Couple
4 review
6.5/10
Posted on Feb 27, 2025
Location is good, breakfast was really nice. Hotel amenities was poor
Guest User
Double Room Economy
Stayed in Feb 2024
Couple
3 review
10/10
Outstanding
Posted on Mar 28, 2024
Lovely hotel right in heart of city . Excellent breakfast , staff very friendly would definitely stay there again
Ecu71
Superior King Room
Stayed in Jul 2023
Solo traveler
1 review
10/10
Outstanding
Posted on Aug 22, 2023
I've stayed many times at this hotel. Such a great location within the city and the hotel itself is an architectural and historical gem. Gracious and welcoming staff. Breakfast is continental with some great Danish elements mixed in. Very quality and eco-conscious.
Anonymous User
Twin Superior Plus
Stayed in Dec 2023
Business traveler
14 review
10/10
Outstanding
Posted on Apr 4, 2024
A nice hotel with good enviermental. 3 mins near walking street, 10 mins to central station.
Amardeepsinh Gohil
Double Room Economy
Stayed in Jun 2025
Family
2 review
7.5/10
Posted on Jul 19, 2025
Good stay 😊
Kerim
Queen Room
Stayed in Feb 2024
Family
1 review
9.0/10
Great
Posted on Mar 10, 2024
Great location. Breakfast had wide variety. Could be a bit better.
Guest User
Double Room Economy
Stayed in Sep 2023
Couple
4 review
8.5/10
Very Good
Posted on Dec 4, 2023
Nice Hotel, room was small but clean. Hotel was near many restaurants and near the train station.