Sunday Hevea Hotel and Resort

Terrible Experience – Avoid This Hotel! I had one of the worst hotel stays ever. The room was dirty, smelled bad, and clearly hadn’t been cleaned properly. The biggest issue, however, was the absolutely appalling customer service. The front desk staff, especially Kathleen and Sheena, were extremely unprofessional. Kathleen even shouted at me over the phone — completely unacceptable behavior for someone in hospitality. We booked the room with breakfast included, but on the first morning, we were told we couldn’t have breakfast because it “didn’t show up in their system.” Despite showing them our booking confirmation, they refused to honor it or provide a refund. I requested a refund for the breakfast we paid for and never received, but they flat-out refused. This hotel clearly doesn’t care about its guests or providing basic courtesy. I do not recommend staying here.

Not a lot close around the hotel. Very quite though

The hotel is quite nice and affordable near reastaurants and cafe will definitely come back here again . Love their pool simple

시설  서비스 등 모두가 형편없음

The place is quiet but at the same time near many restaurants. Staff are polite and quick to attend to needs. Room is exceptionally spacious.

A fivestar accomodation and service! Will definitely back here...