Mercure Changbai Mountain North

Brand New hotel near changbaisan railway station. Have transfer from railway station to hotel so comfortable. Helpful staffs and good service upgrade room for us Have convenience store and food near hotel Breakfast delicious have washing machine use free. Have snow everywhere very exciting for my childs

The hotel offers free pick up service from the train station, which allowed us to connect with a driver called Ting Ting. The distance from Changbaishan railway station to the hotel is about a 10 min drive away. The hotel is clean, offers hot ginseng tea and the room is extremely spacious. The amenities kit is good too, with body lotion provided. Guests services staff are extremely helpful and kind. However, we spoke mandarin with them so I think the experience will be better if you spoke in Chinese. Breakfast at hotel is also a great spread - mainly noodles, rice, and Chinese dishes that tastes great. Coffee machine provided relatively great espresso (for an automatic machine). However, the highlight would be Ting Ting; whom we connected via Mercure. We were tourists without a local Chinese mobile number, so she knew and told us it’s extremely difficult for us to get anywhere in Changbaishan (there is only a local T3 ride hailing app, and Didi is not applicable there). She offered to drive us around for our stay (3D2N) instead, and taught us how to book our tickets for Changbaishan National Park. She also recommended and drove us to dining places that she has tried, and they were indeed great shops with tasty food! Ting Ting also reminded us what we needed to prep to go up to Changbaishan and took us to rent the necessary gear (fleece guard protection for knee, fleece shoes etc) as we did not have the right attire for the -10 and up temp in early March. She is extremely helpful and kind. Highly recommend Mercure and Ting Ting! 美居酒店又干净，房间也很大。早餐也丰富，多样。咖啡机的意式浓缩还很不错。酒店的柜台和工作人员都很友善，服务周到。因为酒店有包接站服务，我们链接了司机婷婷。她真的太好了，我们没大陆手机号，不知道根本去不了哪里。婷婷也教我们怎么购买长白山景区票、怎么玩。然后重要的是她也提醒我们上长白山需要注意的-我们不够防冷和防风的衣裳和鞋子，所以她也带我们去租了。婷婷也介绍我们好吃的地方，真的赞赞赞！

the service is very good

酒店主動升級了房型，感謝🙏。 有接站無送站服務。酒店前台和餐廳位於三樓，早餐不錯，有一些朝鮮族的特色小吃：米腸、打糕、土豆餅、玉米温麪。 酒店離長白山站、天池北坡景區遊客集散中心、中華秋沙鴨公園不遠。客房面積適中，乾淨整潔，衞生間乾濕、洗漱台分離。酒店周邊無餐館。

本來擔心雅高讓華住管理美居會有失水準，不過住下來還可以。酒店位置不錯，離鎮中心有點距離，但是打車方便。房間很簡潔，不過該有的都有了。地上停車場寬敞，乾淨。床品舒服，毛巾吸水，洗漱用品味道很好。房間很安靜，投屏方便。缺點就是早餐，太混亂了，服務員完全看不見，食物到處都是，客人吃完走後收拾很不及時。

入住感很好，環境都特別棒。衹有倆點不滿意。1.連續住兩天，入住期間房子收拾的一般，孩子在衞生間打噴嚏流鼻血了，地上有血跡，沒有擦。2.入住第二天早上點米線和麪條，在我之後又有另外一位男士也點了麪條，她把給我煮的麪條給那位男士了，我從她要她説我點的是餛飩，我反駁，但是她又不吱聲，我反覆説了好幾遍，就是不吱聲！你可以記錯，但是不能我跟你溝通的時候還不理人吧，很不尊重人，我是來玩的，不是來受氣的！