Mercure Antwerp City Centre

We stayed for 3 nights and we had an amazing time here. We loved the room. It has a smart tv so we could watch everything that we wanted. The shower was nice with douche gel and a warming mirror so you can look in the mirror immediately. The breakfast was really really good and diverse. We walked in 10 minutes to the center. There are also supermarkets in the area. We parked the car 10 minutes away. Booked it upfront and that was nice. They are open for 24 hours a day so there’s always someone to help you when you need help. The staff was nice, friendly and helpful. We celebrated our daughters birthday here and they decorated the room. They did everything to make our stay amazing.

My second visit, I didn’t realize that it was the same hotel, you arrive in the lobby, overwhelming smell of sewage (first visit as well). Incompetent front office staff. After remark from my part upon departure, no apologies. Room booked with view on Main Street/ park, got room at the back with view on air conditioning exhaust (see picture). Pipe blocked, sink full with water wich gets emptied after 10 mns… Breakfast staff, inpatient to close the restaurant, cleaning with bucket and cloth, clearing the buffet with a trolley, all this while guests are having breakfast wich you don’t do. I’ve been a Hotelier for many years, this hotel isn’t a four star one.

Very nice hotel close to city centre train station.Good size room 21 sq meters safety deposit box refrigerator coffee making machine kettle Breakfast very good with much variety of dishes.