Premier Suites Antwerp

The reason of booking this hotel was because of the modern and cool room design and its swimming pool.  However, the stay was bad. We stayed for three day, and didn't required for the cleaning service until day 3 morning.  And the unexpected sittuation happened. We had missing items on my cosmetic and massage products and tools.  We did contact the hotel for the investigation, but they did not do any investigation and only said I will be upgraded with breakfast for the next day.  The swimming pool needs to be booked before going, but actually no one managed and controlled the number of people using the pool.  It starts to get crowned for more than 12 people. The towels were on every sun bed, even no one was using them.  The check-in was not smooth and fast. It took an hour to access the room. I was charged the city tax two times, one prepaid online, another time on arrival.  Then the front desk requested me to send a formal email to enquire the hotel about the over charged of city tax, then the fee was waived at once in 15 minutes later. The room key did not work with the first room then I was given a new room key for another room 15 minutes later There were no chair / stool for the customers at the check-in desk, and the check-in process was so long and tiring.  I was not happy with my stay.

The location is only 5-10 minute walk from Antwerp Central train station and the walking path (sidewalk) was easy to roll our 3 large bags. I mention this because other EU cities have cobble stone walkways that makes it extremely difficult to pull your bags through the streets. Our stay was with 3 adults so we had to use the sofa bed. The sofa bed and main bed were very comfortable. The room was larger than expected compared to EU standard. I say this because EU hotel rooms typically are much smaller than North American hotel rooms. The bathroom did not have a working lock. The door closed, but we could not lock it from inside. The lighting was poor in the bathroom. Our room was equipped with a fully equipped kitchen which was clean. We did not have breakfast there so I can not comment on the food selection and quality.

Very good and comfort stay . Our room was very comfort and had a well equipped kitchen with everything you need for long stay . The rooms are cleaned only once a week but no problem to get clean towels or any other amenities if needed . It is a few minutes walk from Antwerp station and you could choose dinner from many places . There is also nice breakfast served in the place - we tried twice and really enjoy

Easy access from Central station, surrounded by famous jewelry shops.

Absolutely fantastic place to stay when visiting Antwerp. Walking distance from the main train station, and walking distance from all main shopping streets. Studio amenities in kitchen perfect, only item we were missing was a proper shampoo and hairconditioner, but you can buy some just around the corner :-)

Very nice and clean hotel, but don’t have dishwasher so will need to wash by hands.