Palace Hotel Arusha

The property was cheap, but it's definitely not 4 stars. Every room was dirty, we have visible spots of dirt on the bedsheets, the carpet had stains, pillows had stains. It's as if the room had never been cleaned before it was given to us. We had bed bugs in our room and constantly had problems with dirt throughout. The breakfast options were very limited if you are vegetarian.

The room was nicer than expected. The staff was helpful and made us feel welcomed. The included breakfast was very good. We slept well.

The one good thing about the room was the size. Other than that, it was very dated. Leaking faucet, window that couldn't be completely shut, bad wifi coverage and broken items on the bathroom. The service was quite good, and a great breakfast.

Personnel accueillant et agréable. Hôtel propre. Chambre spacieuse et calme. Bouteille d'eau disponible dans la chambre. Restauration correcte. Organisation au niveau du service à améliorer fortement. C'est vraiment le point faible.

Struttura accogliente, personale gentile (abbiamo fatto check-in alle 8:30 di mattina dopo un lungo viaggio). Camera spaziosa e pulita. Colazione nella media. La città è un punto di partenza per i safari, in giro c'è veramente poco da vedere. È un modo per cominciare ad entrare in contatto con una nuova realtà.

Someone at work booked this on my behalf and I failed to check it out in advance or check other options. My heart sunk as I walked in as I realised it was very dated and the stay would likely be awful. It ended up not being too bad all things considered, but is not "nice". It is very dated and needs a refurb. The rooms are massive but not nice with old and tired decor. Cleanliness wasn't great but also wasn't terrible. Hot water availability not too bad, and internet surprisingly good. The bed was hard but quite comfortable. Breakfast was a complete disaster - not open on time, and it's one of those awful places where they lazily cook everything the night before then put it in the chafing dishes to warm up in the morning. So the food is not fresh but worse, if you're early to breakfast it's also cold. The coffee is also terrible. I am glad I only stayed for 2 nights, and the location is good for business. Overall, it was ok for a secondary town in Africa, but there must surely be better options available locally.