Arusha Serena Hotel

房間乾淨整潔！

這家酒店真心不錯！房間乾淨整潔，設施完備，住着很舒適。服務方面，員工都很熱情，態度特別好，讓人感覺像是回到了家。早餐也豐富，味道可口。周邊交通也便利，整體來説，這次住宿體驗很滿意，下次還會選擇這裏！

The staff are very welcoming, and the grounds are beautiful. There's a small store onsite with jewelry, souvenirs and a very small selection of toiletries. I had a massage and it was very good. You can use USD here as well as credit cards. If you don't want to/can't walk long distances ask for a room with a lower number. In the room there were some universal outlets, but no outlet in the bathroom on next to the bed. There wasn't a sheet, only a comforter, and there wasn't any hair conditioner. There was a ceiling a/c unit but it didn't work. Lunch is supposed to open at noon but didn't open until 12:30pm so allow for some flexability in meal planning. The website said there's a lunch buffet but it was actually a prefix menu. I sat at the same table again for dinner and the butter hadn't been changed. Speaking of dining, make sure you aren't being double charged, as that happened to me. On their website they advertise "sundowners by the lake" where you walk down to the lake to watch the sunset, but that didn't apear to happen. Instead, there's an option to sit on the lawn outside of the restaurant and order drinks from the indoor bar. While the staff were great and the grounds were beautiful, there are some areas of opportunity here.

Our room was lovely. However, there is NOTHING to do at this hotel - no pool or other activities other than the spa. It's location is secluded so there is no option to leave and walk around to do something else - you need either a car or a driver if you leave the property. There were no chairs for us to even sit outside on the small patio outside our room. Also, drinks are NOT included in the board package. We were charged for bottled water, even though bottled water was provided in the rooms for free. We felt very "nickel and dimed."

Amboseli ended up being our favorite park in our entire Tanzania and Kenya safari. And this hotel was really great - super quaint, great location, great food, and super friendly people - we'd stay there again in a heartbeat. To be able to relax in the evening and watch the plains in front of you with the elephants in the distance and monkey's in the trees, it will leave you with memories for a lifetime.

The grounds are stunning! Everything about this place was great. Went as part of a Safari Tour and we were pampered as if we were the only guests there. Food was delicious -- especially breakfasts. Loved the secluded atmosphere. Rooms were very well appointed and everything was spotless.