مراجعاتNewtown Plaza Hotel

On Tuesday, December 10th, I purchased TWO double espressos at breakfast time from the hotel’s front desk. I presented my receipt at the coffee station after paying with a Navy Federal Credit Union Visa card. A very young man with glasses made two shots of espresso from one pull of ground coffee in the espresso machine, and then poured one shot of espresso into each of two small espresso cups. I explained that I had purchased two DOUBLE espressos, yet he insisted that each of the two shots was a double espresso. As I was pressed for time, I addressed this with the hotel’s front desk staff the subsequent morning (December 11th). They understood from my above description that I was given two single espressos, despite my paying for two double espressos. They agreed that I would pay for one double espresso that morning (December 11th), yet receive two DOUBLE espressos as a remedy for what happened the prior day. I asked that the front desk staff worker (a young female) accompany me to the coffee area to explain the transaction to the coffee staff. She apparently explained something to him in their language, and left. He merely made one double espresso, and I asked, “Where is the other?” In defiance of what the hotel’s front desk agreed to, he stated, “That’s what your receipt says, so that’s all I’m making.” I went back to the front desk, and told the girl that I still wasn’t being given what had been agreed upon. She and I went back to the coffee area. The young man now apparently changed his story, and the young woman explained that he wasn’t yet finished making the second double espresso (when he was actually refusing to make it in her absence). She added that it wouldn’t fit in the cup. He then made four shots and put them in one cup. He was visibly angry, was mumbling something incoherently, and was specifically pointing at the menu to the price of a single espresso (which was totally irrelevant to the situation). I had originally thought that this employee didn’t know the difference between a single and a double espresso. I now think he does indeed know, yet gave me two single espressos because he didn’t think I’d know the difference, and because he didn’t want to take the time to make two extra shots. I drink espresso every day at coffee shops, and also have an espresso machine at my home. I clearly know the difference between a single and a double espresso. He did several things wrong: 1) He initially gave me half of the espresso shots that I paid for. 2) He defied what the front desk staff told him to do the second day, despite being told to give me two double espressos. 3) He was angry and argumentative. 4) He made up another story when the front desk staff came back after his defiance of what he was told to do. 5) He didn’t apologize. 6) He brought up irrelevant things after a resolution was agreed upon by the hotel’s front desk staff.