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The newly opened hotel is really nice overall! Except for some unpleasant smells in the lobby！

Quest is a nice and clean service apt with good location however, I encountered an extremely unpleasant experience on the last day when I checked out. I had booked via Trip and had fully prepaid for the stay but hotel staff, Pablo, informed me curtly that the stay has not been paid. He threatened that the cost will be deducted against my security deposit if the hotel does not receive the payment. This is an issue between Trip and the hotel but I am being harassed for the supposed non-payment. Pablo was extremely rude and condescending and marred the whole service experience.

Exceptional stay from start to finish I had a fantastic stay at the Pan Pacific Hotel and couldn’t fault a thing. From the moment I arrived, the staff were warm, professional, and genuinely welcoming — the kind of service that makes you feel looked after without being overbearing. The room was spacious, beautifully designed, and immaculately clean, with an incredibly comfortable bed and thoughtful touches throughout. Everything felt calm, luxurious, and well-maintained. The facilities were equally impressive, especially the pool and fitness areas, which were spotless and relaxing. The location is also a huge plus — convenient for getting around while still feeling like a peaceful retreat from the city. Breakfast was excellent, with a great variety and high-quality options. Overall, Pan Pacific delivers true five-star comfort with outstanding service. I’d absolutely stay here again and highly recommend it to anyone looking for a refined, relaxing, and seamless hotel experience.

Overall, the hotel was okay. Clean, modern, and the location was next to UWA, where we needed to be every day. Not close to downtown or other services such as restaurants, so we had to eat at the hotel restaurant or order out. My main issue was that there wasn't a printer available for guests. Due to flight delays caused by bad weather, we had to stay longer after the 10:00 am checkout (until 7:30 pm) and were charged a full day (at a higher rate), despite the staff not understanding the situation and not prorating the charge. Disappointing, 

I was very satisfied with the location's convenience. It's very close to the station and city center, also the Rottnest Island ferry is only about a ten-minute walk away. The front desk staff were also very friendly. On my first day, they probably saw I arrived early and was tired, so they arranged a room for me early. However, perhaps because the hotel itself is a bit old, there were some stains in the room, and the curtains weren't fully closed. I need to confirm the room's condition with the hotel to avoid being held responsible. But the bathroom was very clean, and I liked the shampoo and body wash very much. The room was also cleaned very well every day! The only thing that bothered me was the environment near the hotel. On my first day, I saw homeless people, which made me a little uneasy. Maybe can improve the appearance of the hotel to make guests feel more at ease.