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The property is excellent with the old world charm.  Extremely good service with a special shout out to Ajay Kumar from housekeeping. Very prompt service from all staffs.  However a bit more upkeep is necessary to maintain the charm of this heritage property. We were in the Residency room.  The bathroom needs a makeover, it is huge but a bit run down with tiles which are visibly very worn out. The cupboard in the room is wooden with handles in wooden blocks which shows good taste, but it is not very functional and size is small. Amenities need to be a bit more modern while keeping the heritage feel intact.  Overall a pleasant stay.

Hotel Europe Plaza is the best hotel i have ever seen in my life the stay in this hotel is memorable and very calm the staff is very co-operative and kind the service was very good and breakfast is very tasty. and the location of this hotel very near to charbagh railway must visit thus hotel, as this is the best 3 star hotel in whole charbagh, lucknow, U.P. no one provide this kind of treatment and love in this price and the room is very clean and smells very good and bathroom is very spacious and clean.... Its my recommendation to visit this hotel surely if you visit lucknow.