Ramada by Wyndham Bali Sunset Road Kuta

PLEASE REFUND MY MONEY - MY STAY WAS HORRIBLE! When last your product Manager site this hotel and check the condition? The check in process was slow - I don’t blame the staff infact the staff was super nice. Ayu especially super nice. She was heavily pregnant but still very helpful. However there are no other staff but there are like 7 trainees Who is not well trained! The room was not ready at 3 pm! I was terribly tired because of the flight but Because I feel sad looking at the situation of front office - and I comeback later after 9 pm When I arrived to the hotel by 9 pm, the duty person was asking my name twice while I told him I have checked in but the room was not ready and point to my bags which was left behind the counter - extremely confused what happened here! When I reach the room, it was terrible No specific view except of a a balcony which is facing a wall while wall! (Check photo) No other toiletries as what the confirmation letter said, except for soap toothbrush the rest is nothing more (Check photo) The bottom cabinet was rotten and open (Check photo) The hairdryer was not in the room (Check photo) The body wash and shampoo area was discolored and rusty (Check photo) The mirror was smudged (Check photo) Good tray was not cleared for hours and got smelly (Check photo) To get a late checkout was hard enough the guy asked to call again at 9 am the next morning! I am so DISAPPOINTED with my stay and I demanded my stay to be refunded!

Ok for a day lay over, nothing to write home about

My first time experience in this hotel , the good things is the location .. but for the room dunno why so damp.. and u can hear ur neighbor noise 😬..

總體一般般吧，毛巾充滿了消毒的味道……

設施：很老舊，根本不值這個價格，水池都是醜的 衞生：一般 環境：除了頂樓，沒什麼拿得出手的 服務：讓我們等了一小時，催了好幾次，並且業不幫忙拿行李，有水也不主動提供。退房的時候讓等了20min，非常差勁的體驗。

Everything was good, staff is welcome and awesome