Amaris Hotel Sunset Road Bali

I’m a loyal guest of the Santika group hotels, but my recent stay at Amaris Sunset Road Bali was one of the most disappointing hotel experiences I've ever had—definitely the worst Amaris I’ve stayed in. From the very beginning, things went wrong. I was first given room 226, only to find out there was already someone inside. They moved me to room 221, but unfortunately, it was in terrible condition. The room smelled strongly of sewage and the odor never went away. The ceiling had mold, and in the bathroom, it looked like it was about to collapse. There was even a cockroach in there. The shower didn’t work properly—water came out of both the showerhead and faucet because the switch was broken and falling off. The faucet at the washbasin was also extremely hard to turn. Cleanliness was a big issue too. There were lots of hairs on the floor, Spider net above AC, Stainer on headboard, dirty trashbon cover that easily cleaner. Almost empty body Soap and shampoo dispenser. absolutely dirty room mirror. the pillows smelled musty and had stained pillowcases, and the mattress was old and uncomfortably hard. Room not sound proof. Can't sleep hearing Vehicles sound in front. Upon check-out at 5:30, reception not on desk, but on lobby starways playing mobile games 😅 Really disappointed, especially from a brand I usually trust. Good thing, good Bfast, they provide free flow water gallon. Friendly staff. Cold AC. Good wifi.

I did not read guest reviews because I trusted Amaris as a brand, and I really regretted that caused I have booked 3 rooms for 3 nights. The owner or hotel management should RENOVATE the hotel rooms, or REPLACE all the bad things in the room. There is bad smell in 3 rooms on 5th floor when we enter the rooms, I looked at other room on 5th floor there is also the bad smell. 1 room on 2nd floor also so hot, the technician came but the air conditioner still not working properly. I've killed 2 small cockroaches inside my room but did not take a photos caused I'm in a hurry to move to another hotel. Please see the photos I attached if you want to know another problems happens in the room. Tutup keran air lepas. Untuk membuka keran air di wastafel juga seret (ga gampang). Tempat sampah sudah jelek dan berkarat. Safety box juga ada karatnya karena cat terkelupas. Air AC menetes. 2 staff resepsionis yang perempuan ramah dan mau membantu. Ada juga housekeeping staff laki-laki yang sabar bantu kita pindah2 kamar. Saya menginap saat lebaran sehingga sepertinya hanya tersisa 2 kamar kosong untuk pindah kamar.

Great place and always good choice for breakfast, hope always like this