مراجعاتHideaway Residence Bali Ungasan by Kanaan Hospitality

رد من مكان الإقامة: Dear halsadiyaThank you for your kind review of your stay at Hideaway Residence Ungasan. We are delighted to hear that the Three Bedroom Panoramic Pool Villa exceeded your expectations and provided a comfortable setting for your group. We sincerely apologize for the inconvenience caused by the air conditioning issue, but we are pleased that our team was able to assist you with relocating to another villa promptly.We appreciate your feedback on the location and our amenities. It’s wonderful to know that the peaceful setting added to your overall experience. Your recommendation means a lot to us, and we would love to welcome you back in the future.Best regards,SuarmayasaResort ManagerHideaway Uluwatu Villas

رد من مكان الإقامة: Dear Samara Simha Reddy,Thank you so much for your wonderful review. We are thrilled to hear that you had an amazing stay in our Two Bedroom Pool Villa. It’s great to know that everything met your expectations, and we will certainly pass on your appreciation to Desak Anya for her efforts in arranging everything for you.We truly hope to welcome you back to Hideaway Uluwatu Villas in the future for another memorable experience.Best regards,SuarmayasaResort ManagerHideaway Uluwatu Villas

رد من مكان الإقامة: Dear Ivo,Thank you for your great review and for recommending Hideaway Uluwatu Villas. We’re glad to hear that you enjoyed your stay in the One Bedroom Pool Villa and that our amenities and customer service met your expectations. Your feedback is invaluable to us, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future.Best regards,SuarmayasaResort ManagerHideaway Uluwatu Villas

رد من مكان الإقامة: Dear Guest,Thank you for sharing your thoughts with us. We deeply regret that your stay did not meet your expectations and that you encountered several issues during your visit. Please accept our sincerest apologies for the challenges you faced, especially concerning the condition of the villa, cleanliness, and safety. These are not the standards we strive for, and we will investigate these matters with our team to ensure they are promptly addressed.We understand that the location was not as convenient as anticipated, and we will consider your feedback in order to improve our communication with guests regarding directions. Additionally, we apologize for the issues with cleanliness and maintenance that you described. Rest assured, we are taking immediate action to ensure that our facilities are properly maintained and that cleanliness standards are upheld.We also take your safety concerns seriously and will review the design elements of the villa to ensure they meet safety standards.Your feedback is invaluable, and we are committed to improving the experience for future guests. If you would be willing to discuss this further, we would appreciate the opportunity to make things right.Best regards,SuarmayasaResort ManagerHideaway Uluwatu Villas

رد من مكان الإقامة: Dear Guest,Thank you for sharing your feedback with us. We are sorry to hear that your experience at Hideaway Uluwatu Villas did not meet your expectations. We take your comments seriously, especially regarding the service, environment, and condition of the room.We are continuously working to improve our facilities and guest experience, and we will certainly look into the areas you’ve mentioned to ensure that we provide a more enjoyable stay for future guests. Your feedback is valuable to us, and we appreciate you bringing these concerns to our attention.We hope to have the opportunity to welcome you again in the future and provide you with a better experience.Best regards,SuarmayasaResort ManagerHideaway Uluwatu Villas