Ulun Ubud Resort

很漂亮的度假村，服務貼心，但是整體不算大

The location is not convent

A really lovely hotel but let down by the staff. No welcome drink when we arrived, the staff member was more interested in us paying the hotel bill straight away. No hangers in the wardrobe and when we asked the most they could give us were 3 each - no other storage for clothes, just a hanging wardrobe. The ‘minibar’ fridge is just an empty fridge. We bought a couple of drinks to enjoy however they only had one bottle opener in the resort! Requested a coffee at the pool bar, was told the machine wasn’t working so hiked the stairs to the restaurant to be told they would bring it to the pool - the staff at the pool had a phone and could have called them. Two mornings we had early departures and found reception in darkness and the staff asleep on the sofas and had to wake them. All that said, the view from the bedroom was breathtaking and the service and food in the restaurant was very good. A few small changes would make this a 5 star hotel.