Villa Fenosa Seminyak by Nagisa Bali

非常好的體驗！環境和服務都很好！性價比超高，有獨立泳池還有專人每天送上早餐，很適合一家四口，超放鬆！

Worst Experience – Cash (~US$2,000) Went Missing from Our Room We had one of the worst travel experiences ever at this villa. On the second day of our stay, an envelope containing about US$2,000 in cash — which was locked inside our suitcase — went completely missing. We had clearly requested that only the living room be cleaned, and the bedrooms not be touched, and the staff confirmed they understood. Despite this, by the last day of our trip, the cash was gone. The villa management claimed that only the cleaning staff entered and insisted the bedrooms were not cleaned. However, we took precautions: the cash was kept separate from gift cards, inside a locked suitcase. Everything was fine on day one — and only the cash was gone by the last night. When we reported this to the villa, their response was extremely disappointing. They simply told us there was nothing they could do. No apology, no investigation, no support. To make things worse, they stopped answering phone calls entirely. We chose this place based on good reviews and recommendations, but sadly, this turned into a stressful and upsetting experience. ⚠️ If you still decide to stay here, never leave any valuables behind — carry them with you at all times. I would strongly advise against staying here, especially if you value peace of mind and basic security. It’s shocking that something like this actually happened to us. I’m sharing this so others can be cautious and avoid the same mistake.

超預期的入住體驗！酒店地理位置絕佳，步行5分鐘就能到地鐵站和商圈。房間乾淨整潔，床品柔軟舒適，衞浴設施都是智能的，細節設計超貼心。早餐種類豐富，中西式搭配合理，連現煮的小餛飩都特別鮮。前台服務熱情專業，主動幫忙搬行李、規劃遊玩路線，性價比超高，下次來還住這兒！