Chatrium Grand Bangkok

Great stay and service

We spent the final two nights of our Bangkok trip at Chatrium Grand Bangkok to celebrate our anniversary, and it was truly memorable. From the moment we arrived, the staff impressed us with their warm hospitality and thoughtful touches—especially the beautifully prepared anniversary cake and the stunning view from our first room. Although we experienced some issues with the shower in our initial room and later encountered pests in the second, what stood out most was the hotel’s exceptional service recovery. Special thanks to Duty Manager Ben and the front office team, who handled everything swiftly and with genuine care, eventually upgrading us to a one-bedroom suite. Their professionalism and empathy turned a stressful situation into a positive experience. The rest of our stay was fantastic—great breakfast at the lounge, a super comfy bed, thoughtful housekeeping surprises, and consistently friendly service from everyone we met. Despite the hiccups, we left feeling well taken care of and impressed. We’ll definitely be back and highly recommend Chatrium Grand Bangkok to anyone looking for a luxurious stay with top-notch service.

酒店位置很好，也很安靜沒有噪音，距離百麗宮步行三分鐘也可以搭接駁車，從百麗宮可以直通BTS。房間比較大，特別是衞生間，雙床很小，浴巾毛巾很舊，沒有一次性拖鞋是重複利用的塑料拖鞋，房間裏有難聞的氣味。迷你吧免費，每天都會送糖果巧克力之類的零食。早餐品種多味道一般，酒店人員很有禮貌