Kempinski Hotels in Bansko
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Closest to Downtown
Highest Rated
Hotel near Bansko Ski Lift Area,Bansko
GGuest User 2022.11.24
The accommodation was very neat with many facilities.
The location is very good next to a ski lift.
It has parking. Very helpful staff!
They upgraded me to a mountain view room.
The room had an espresso machine, kettle,
water and ingredients for tea and coffee.
The mattress is perfect! Clean and quiet!
The hotel has a luxurious Spa!
The breakfast was excellent!
While on booking
I immediately paid the value of the room
with credit card,
the clerk at the reception
it didn't look in their system
my payment and asked me
to re-pay the value of the overnight stay.
I told her that I had already paid the value
of the room reservation.
The next day at check out
they asked me to pay for the night again.
I showed the proof of payment
that Trip.com had sent me
then the employee stated that he would have to confirm it
manager...after waiting a few more minutes
they acknowledged my payment.
Unfortunately the delay and lack of information
the payment was unreasonable for a 5 star hotel.
Very Good
69 reviews
9.3/10
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