Hotel Bansko

This hotel doesn't even deserve its 2 stars. The rooms are filthy, with visible mold on the walls and a constant damp smell that makes it hard to breathe. The carpet is stained and reeks of mildew, clearly not cleaned in ages. The worst part, however, is the staff. Completely unprofessional, rude, and deceptive. They tell you one thing, confirm it, and then go back on their word without explanation—clearly used to pulling shady tricks on guests. Overall, a very unpleasant experience. Giving it a rating of 1 is already being too kind. Avoid this place at all costs.

Η εμπειρία ήταν δραματική καθίσαμε 4 διανυκτερεύσεις το πρωινό κάθε μέρα και λιγότερο..ο μάνατζέρ άφαντος... Σταμάτησε να λειτουργεί το καλοριφέρ καθώς και το aircondition...μας άλλαξαν δωμάτιο ωστόσο λύση για το καλοριφέρ καμία...στο πρωινό η γαλοπούλα είχε μούχλα..ζήτησα υπεύθυνο ουδέποτε μίλησα με κανέναν...

Upon arrival, we were dismayed to find that the hotel room did not match the representations on your website. To our shock, we discovered mold in the bathroom, particularly on the shower curtain. Despite our repeated requests for room change, the staff blatantly ignored us. Furthermore, the absence of curtains in the room was inconvenient and disturbing. Communication with the staff was challenging as they did not speak English proficiently. The incident during dinner was particularly distressing. Despite presenting our voucher indicating that dinner was included in our package, we encountered a disrespectful attitude when settling the bill for drinks and additional items. Extremely rude staff , rolling their eyes in front of you. As parents of two young children, the lack of professionalism and the presence of mold in the room are completely unacceptable. The baby cot provided lacked the promised mattress. Having worked in the hotel industry for five years, I understand the importance of guest satisfaction, and I must say that the attitude of the staff and the overall condition of the room do not align with a supposed four-star standard. The “sofa” in our room had 3 normal legs and a wooden leg , which was put poorly ( no health and safety ) when my daughter got on the sofa she fell with it. The sofa fell towards the wall , thankfully I was next to the sofa , and when I catch it to pull it back , it fell on my phone , smashing it. Upon complaining at the front desk ,,…again , rolling eyes , laughing at the fact that my phone was on the floor. Not even the tinniest concert if my daughter is alright. Awful. I won’t recommend this hotel. Please avoid. The breakfast is average and the dinner is below average. No water or a choice of juice for the kids provided. A tiny corner for the buffet.