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The location and the beach at Sheraton Soma Bay are truly beautiful, and the welcome upon arrival was friendly and attentive. The property is well maintained, but overall it feels quite outdated and somewhat old-fashioned. Unfortunately, we experienced several service and organizational issues during our stay. At the beach bar, we ordered a milkshake but were served a juice instead without being asked — we were later told there was an issue with the ice. Instead of informing us, the staff simply replaced the drink without consultation. At dinner, incorrect dishes were brought to our table, and when we pointed it out, we were told the mistake was due to our ordering. One evening, a staff member pressured us to pay immediately and insisted on accompanying us to the reception to clarify the charge, even though we explained that we wanted to charge it to the room. At reception, we were told that charging to the room was perfectly fine. At check-out, we also discovered that one dinner had been charged twice. In addition, our room key stopped working several times on the day of departure — even though we had paid extra for a late check-out. The food and beverage offering is disappointing. The selection is very limited, especially for non-all-inclusive guests, with very few healthy options. The bar menus — both at the beach bar and the main bar — are closer to snack-bar level than to a hotel of this category. All-inclusive wine is served from cartons, and plastic water bottles are placed on the dinner tables. At breakfast, fresh juices often ran out quickly and were not refilled. The restaurant is frequently overcrowded, making it difficult to find a table. Compared to other hotels in Soma Bay, this property offers noticeably less atmosphere, entertainment, and overall quality. In Conclusion: Beautiful location and beach, but service, organization, and overall standards unfortunately do not meet expectations for a hotel in this category. There are clearly better alternatives in Soma Bay.

لقد استرحنا في بداية شهر مارس 2025. لقد أحببنا حقًا مفهوم الفندق والمنازل المنخفضة على الطراز المغربي والمناظر الطبيعية الجميلة جدًا حولها (من الواضح أن الناس ينتبهون إليها) والشاطئ كبير جدًا مع رمال ناعمة ومدخل جيد إلى الماء. الموظفين ودودون ومتعاونون للغاية. الرسامون المتحركون رائعون، فهم يبذلون قصارى جهدهم لتسلية الضيوف. 1 فندق في مصر صادفته يحتوي على عصير طماطم) جو مريح، خاصة في المساء بجانب حمام السباحة. الطعام جيد، ولكن كنا هناك خارج الموسم، أعتقد أنه عندما يكون المطعم والبار ممتلئين بنسبة 100٪ سيكون هناك طوابير، لكنها ليست كبيرة جدًا. أوصي بهذا الفندق لـ 90٪ من الأشخاص الذين يريدون عطلة هادئة ومريحة.