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I recently stayed at this hotel and overall had a decent experience. The room was spacious and clean, offering good value for the price. However, I did find it a bit inconvenient that there was no kettle or fridge in the room. The metro station was within walking distance, making it easy to get around and explore central Lille quickly. The staff was friendly, but I did have an issue when I requested an extra pillow. I was told there were already extra pillows in the room (which we were using), even though the customer info page mentioned that extra pillows could be requested. That was a bit of a letdown.

The hotel was great and I would definitely recommend for anyone visiting Lille. It is super close to the Eurostar station and also a short walk into town. The hotel was clean and the staff really helpful

We were assigned an accessible junior suite though we didn't request an accessible room.. The bathroom was half finished and the wiring was not completed with the switches for the separate toilet and bath located in the doorway. There were signs pasted on the door to the toilet and the door to the shower stating that the hotel offered its apologies for the inconvenience! There was a workman's support pole found under the sinks which had to be removed by the technician when we complained. There was not a single hook, clothes stand, towel rack or rail anywhere in the bathroom, toilet or room. The hotel staff explained that they would send a technician a second time to drill hooks in the bathroom, we didn't bother since we were staying only 2 nights and didn't want the dust. The shower glass in the shower stall could not contain water within the stall and the floor became wet after we showered. Location wise the hotel is perfect and the staff were polite. Breakfast was a mix of hot cooked food and the usual cold cuts, cheeses, breads, yoghurt, fruits and juices. The breakfast room changes to a bar at night which serves affordable and nice cocktails.

The staff members were so nice. However, when I asked them to help keep my luggage, they just opened a room door for me and asked me to put my luggage by myself, and when I wanted to get back my luggage, they asked me to take it on my own without even looking at what I was doing. I think they should at least give out a tag or something and mark down our luggage, what if someone comes in and steal the luggage?