Hotel Servigroup Pueblo Benidorm

Visited here as a family of 12 in August. I was a little apprehensive after reading some of the recent reviews. Myself and my 9 year old son were given a room on the 2nd floor and the rest of the family were on the 14th. We arrived at 11am and all of our rooms were ready and check in was smooth a friendly. Our room was basic but had everything we needed and our floor was extremely quiet. Not sure if we got lucky but this was a major plus point as we had a great night sleep each night. Food at the hotel was fine and plenty of choice for us all. It’s a 3 star hotel and the food was of that standard. Which is all we could ask for. The restaurant did get busy but was well run and all staff were efficient and friendly. My son really enjoyed all 3 pools and the pool games and we never had a problem getting a lounger. Drinks in the hotel are reasonably priced and all staff again very friendly. We loved the location of the hotel, close enough to everything but just away from the hustle and bustle. I normally visit the Greek islands and it had been 12 years since I last visited Benidorm. I was a little nervous about whether I would enjoy. All in all we had a nice holiday and were pleasantly surprised by the pueblo. Great staff, great location, decent food and kept very clean. Thanks to all staff.

I have been visiting Benidorm now for the last five years. This year was the first time I stayed in this hotel. It wasn’t the best in my opinion. There’s better in the area.. here is a summary Cons The food. One of the worse things for me about the hotel. Not good quality. Not bad in terms of variety but not so good in terms of quality and taste Having said that the customers attract a lot of British and they just want fish and chips. I’m not British and I like variety and I can cook so I know about food No glass bottles for sparkling mineral water. The pool area sells it but the restaurants have plastic bottles in the restaurant only The location is near the beach. Nothing special as all are walking distance but this is situated in a part of Benidorm I don’t particularly like. It’s the more sleezy part of Benidorm of pubs, clubs, you name it and generally chavs. I can’t walk to the beach without being approached by people asking me to visit these places. Then again, you might like this part but I prefer the ore central area Nightly entertainment if you like this sort of thing Silly restaurant system which is not modern. You get your standard key bard BUT you also get a slip of paper you need to present at the door for entrance. No computer system like other hotels in the area where they swipe your room card. When you access the restaurant you also get another slip of paper. This is for paying for drinks. Now, why on earth you are giving this to begin with makes no sense. Usually the waiter holds it when they approach you when you sit and ask what drink you want. As you can tell, this hotel has a lot to learn about the modern world. I’m sure they will come up with some lame excuse why they do it though like it’s easier but it’s old fashioned and you need to move eight the times.paperless is the way to go Air condition turns off when you leave your room. I guess this is a,pro and con. In the other hotel I stayed the air con remains on. The bad side is it is expensive for the hotel No jacuzzi if you like this sort of thing. I don’t but some love them Restaurant is not visibly appealing Pros Good sieze Pool but needs more sun umbrellas and shading areas Large swimming pool area Rooms are not the best You get a safe with combination so no key You get a mini fridge

The 2nd time at the pueblo and it was a amazing hoilday the staff all work hard and everything was fantastic thank you can't wait till the next time