Hilton Berlin

這個希爾頓外部景色很好

設施比較老，但維護得還可以，服務非常好，地理位置方便，推薦

房間寬敞，設施齊全，乾淨整潔。位置絕佳。早餐怒贊。

I travel around often and I sleep in hotels many nights a year, I had never experienced the situation that I had when I arrived at the Hilton Berlin. I had booked, and paid for a ‘Twin Room with Dome View’ about 4 months before the trip. Upon check-in, I was automatically assigned a room that was not twin nor Dome View (you can see the view in the pictures below); I went back to reception twice, to complain that this was not the room I had booked, the hotel staff was most unhelpful, they didn’t allow me to speak with the manager, nor did they provided any solution or any sort of compensation, their answer simply was that the hotel was booked up and that there was nothing they could do. This was wrong for different reasons, first they assigned me a room that only had one bed, secondly they didn’t provide any solution other than adding a little roller bed to the room, third they didn’t allow me to speak with the manager. I am very disappointed, these sort of experiences do not belong to a hotel chain like Hilton. This unfortunate incident tainted my stay at the hotel. I hope this review gets somehow to someone at Hilton and does something to avoid any further guests having a similar experience. Furthermore, the sauna facilities was apparently not part of the room rate (this was not mentioned whatsoever) and when I checked out I found that I had to pay for every single time I used the sauna.

不錯不錯，樓下有很不錯的bar

I didn't have aircon for the entire time I was there. The room was extremely hot and muggy. I complained multiple times but the best they could offer me was a ventilator - I have attached and image. When I asked to be moved room the manager on duty was rude and dismissive. I asked for compensation, this too was rejected. Would never recommend anyone stay there.