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The location offers great accessibility, making it convenient to get around. The room was clean, spacious, and comfortable, which made for a relaxing experience. However, the bathroom water temperature was inconsistent, which was a bit inconvenient during showers.

That was the most horrendous experience I have ever had in all the hotels. The reception staff’s attitude were terrible and very disrespectful. Wasted the whole family’s afternoon time in dealing with this stubborn attitudes upon checking in, destroying the whole vacation’s mood and vibe.

Terrible Customer Service & Disappointing Stay I stayed at the Park Inn Berlin Alexanderplatz from August 29–September 1, and while the first few days were fine, the stay ended very poorly. On the morning of my departure, there was no hot water in my room. The front desk admitted the issue affected other rooms but offered no real solution—I had an early train and was forced to take a cold shower. At checkout, I requested a modest goodwill refund (€25.15, equivalent to the city tax I paid directly to the hotel). Despite providing my details, nothing was done. When I followed up, I was told there was no record of my request. Management later dismissed my concern entirely, hiding behind excuses about the city tax and offering only a meaningless upgrade for a future stay—which is useless as I don’t plan to return to Berlin. Breakfast was equally disappointing. The main dining area was so overcrowded that guests were sent to an overflow hall, where the food selection was much more limited. For a hotel of this size and brand, I expected far better. Poor problem-solving, rigid customer service, and a subpar breakfast experience left me with a very negative impression. I will not be staying here again.