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Terrible Customer Service & Disappointing Stay I stayed at the Park Inn Berlin Alexanderplatz from August 29–September 1, and while the first few days were fine, the stay ended very poorly. On the morning of my departure, there was no hot water in my room. The front desk admitted the issue affected other rooms but offered no real solution—I had an early train and was forced to take a cold shower. At checkout, I requested a modest goodwill refund (€25.15, equivalent to the city tax I paid directly to the hotel). Despite providing my details, nothing was done. When I followed up, I was told there was no record of my request. Management later dismissed my concern entirely, hiding behind excuses about the city tax and offering only a meaningless upgrade for a future stay—which is useless as I don’t plan to return to Berlin. Breakfast was equally disappointing. The main dining area was so overcrowded that guests were sent to an overflow hall, where the food selection was much more limited. For a hotel of this size and brand, I expected far better. Poor problem-solving, rigid customer service, and a subpar breakfast experience left me with a very negative impression. I will not be staying here again.

Calls were not attended by staff.

Hotel is in good location, close to public transport hub. Wifi is bad, we had constant problems with disconnections. One would have thought wifi was a solved problem in 2025, but seems not at this hotel. Apart from that, overall, our stay was ok. We had a 3 person suite. Room was a few degrees too hot for our liking (around 23-25°C instead of 22°C), but it was acceptable.

The hotel is in the central area of Berlin and has great amenities for comfort.

Overall in the mid range. But the breakfast really good taste

Nice views in perfect location.